• PBX Agent

    Omni Hotels (Austin, TX)


    Location

     

    Barton Creek Resort & Spa

     

    Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

     

    Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

    Job Description

    Omni Hotels & Resorts is seeking aPBX Agent including a $500 Sign-On Bonusfor the beautiful Barton Creek Resort & Spa! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! We are proud to announce that we are

     

    ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024

    Responsibilities

    As PBX:

    + Handling incoming and outgoing phone calls

    + Direct phone calls to appropriate Personnel

    + Assist all guests and associates

    + Omni Prompt Response Help Line

    + Wake-up calls

    + Responding to guest requests

    + Learn and disseminate basic hotel information

    + Empathetically listen to guest inquiries and provide appropriate responses

    Qualifications

    + Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

    + Ability to accurately and efficiently input information into computer systems

    + Ability to work cohesively with co-workers both within and outside of your department

    + Ability to compute accurate mathematical calculations

    + Ability to think clearly, quickly and make concise decisions

    + Ability to prioritize, organize and follow up

    + Ability to work well under pressure, dealing with many arrivals and departures within a short period of time

    + Previous customer service experience

    + Previous hotel PBX/front desk experience is strongly preferred

    + Previous cashiering experience is preferred

    + Previous guest relations training is preferred

    + Must be able to work flexible shifts including overnights, weekends, and holidays

     

    Omni Hotels & Resorts is an equal opportunity employer - veterans/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].

     

    Job LocationsUS-TX-Austin

     

    Posted Date3 days ago(11/11/2025 12:13 PM)

     

    Requisition ID 2025-129419

     

    # of Openings 2

     

    Category (Portal Searching) Front Office Operations