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NY HELP No

Agency Information Technology Services, Office of

Title Student Assistant Internship (Enterprise Network Services), Ref# 10009

Occupational Category Other Professional Careers

Salary Grade NS

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $23.29 to $26.12 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 6 AM

To 6 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 50 Wolf Road, Floor 3

City Albany

State NY

Zip Code 12205

Duties Description Under the direction of the Information Technology Specialist 3, within the Chief Technology Office, Enterprise Network Solutions-Business Processing and Telephony System Support Section, the Student Assistant will perform a variety of duties related to the business and technical aspects of telecom management.Telecom Account and Invoice Management• Assist in managing the lifecycle of over 600 active telecom accounts, including processing account closures for sunsetting services and opening new accounts in the tracking system.• Perform monthly, annual contract-based audits of lines and products for budget reconciliation using the Statewide Financial System (SFS).• Conduct front-page audits of carrier Monthly-Recurring/Blanket Approved template invoices, using SFS record validation for internet and phone services.• Review Monthly-Recurring/Purchase Order (PO) invoices for approval or denial against established PO lines and amounts. This includes short-paying or disputing carrier overbillings and confirming that credit recoveries meet the exact annual cost of the PO.• Manage the carrier invoice dispute process, including opening and closing disputes based on validation of monthly-recurring invoices.• Process non-recurring invoices by receiving, auditing, and providing approval or denial. This involves validating against approved ITSM requests and ensuring contract rate compliance. ITSM Processing and Technical Support• Process and close ITSM requests and tasks related to billing and bill review. This includes handling customer adds, changes, moves, and disconnects for data circuits and phone services.• Execute billing inquiry and adjustment tasks, leveraging knowledge of general telecom billing principles.• Provide support for managing vendor portals, which are used for report management, invoice inquiries and disputes, meetings, and project workload reviews.• Develop and modify procedures for basic training and daily process documentation to improve team efficiency.• Support, cross-train, and provide coverage for other team members as needed. Automation and Development• Gain an understanding of the technical structure of existing system automations, which utilize SQL and Python.• Apply this knowledge to understand the justification for and need for increased automation

Minimum Qualifications • Must be a US citizen or foreign national eligible to work in the United States• Must be 18 years of age or older• Must be currently attending a New York State college, university or graduate program, or be a resident of New York State attending a college, university or graduate program outside of New York State• Must have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year’s worth of academic credits over a more extended period of time may qualify part-time students) OR currently enrolled graduate student or accepted in a graduate degree program• Must have a minimum grade point average (GPA) of 2.0 or equivalent to a C.

Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.This position can be part time or full time.Fingerprinting and background check may be required.Benefits of Working for NYS for eligible employees:Generous benefits package, worth 65% of salary, including:Holiday & Paid Time Off• Thirteen (13) paid holidays annually• Up to Thirteen (13) days of paid vacation leave annually• Up to Five (5) days of paid personal leave annually• Up to Thirteen (13) days of paid sick leave annually for PEF/CSEA• Up to Eight (8) days of paid sick leave annually for M/C• Up to three (3) days of professional leave annually to participate in professional development• Up to 50% telecommutingHealth Care Benefits• Eligible employees and dependents can pick from a variety of affordable health insurance programs• Family dental and vision benefits at no additional costAdditional Benefits• New York State Employees’ Retirement System (ERS) Membership• NYS Deferred Compensation• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds• Public Service Loan Forgiveness (PSLF)• And many more.The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

Name Student Assistant Program

Telephone 518-473-8720

Fax

Email Address [email protected]

Address

Street NYS Office of Information Technology Services

Swan Street Building, Core 4

City Albany

State NY

Zip Code 12242

Notes on Applying Please complete the Student Assistant Application: https://forms.ny.gov/s3/Student-Assistant-Application, no later than November 28, 2025. If you have any issues with the form, please contact ITS Student Assistant Program by email at [email protected].