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Professional Services Consultant

Job Description:

As a Professional Services Consultant, you will be providing consulting and software implementation services to our customers on Sage HCM software including support to other software via integration. You implement software with minimal guidance or supervision. You have had meetings with clients, identified requirements, and translated them to software solutions. You’ve managed clients and set expectations. You’ve got monthly billable hours – hitting all the minimums!

*This is a hybrid role: 3 days per week onsite*

Key Responsibilities:

• You will be delivering services to customers following our Project Delivery Methodology and utilizing our service delivery tools while adhering to project plans and staying within a project’s scope (as defined in the signed Statement of Work).

• System Setup & Configuration: Design, configure, and validate key HCM components including Company Setup, Payroll & General Ledger Mapping, Tax Configuration, Time Off Plans, Workflow Management, Security Roles, Position Management, and Time & Expense Tracking.

• Business Process Alignment: Collaborate with clients to map existing HR and payroll processes into Sage HCM, ensuring optimal configuration and alignment with compliance requirements and organizational policies

• You will be supporting customer legacy system data migration including performing data import template reviews, identifying/resolving customer population errors, and loading the data via the Sage HCM user interface.

• Training & Troubleshooting software troubleshoot system issues and deliver hands-on training sessions to guide clients through using the software effectively.

• Integration Support: Collaborate with integration teams to connect Sage HCM with external systems (e.g., accounting, benefits, or timekeeping platforms), validating data flows and ensuring system interoperability as needed.

• Project Communication: It’s essential that you complete assignments on-time and provide regular status updates on work assignments to Project Managers and our customers.

• You will keep current on the latest software features and enhancements released quarterly by Product Management.

Qualifications:

• 5+ years of experience delivering professional consulting or implementation services for HCM, ERP, or financial management software (Sage Intacct or other ERP experience is a plus).

• Strong understanding of HCM setup principles—including organizational structures, payroll taxation, benefits administration, and time management.

• Proven experience conducting client discovery sessions, performing software configuration, and guiding end users through implementation and adoption, and administrative level training.

• Exposure to multiple industries such as non-profit, construction, government, and service-based organizations, with an understanding of unique payroll and compliance requirements.

• Demonstrated ability to manage multiple client projects simultaneously, meeting deadlines and utilization goals while maintaining high customer satisfaction.

• Experience implementing SaaS-based software and a passion for technology, process, and automation, with a strong focus on Client success.

• Advanced analytical, communication, and problem-solving skills.

• Bachelor’s degree in Business, Accounting, HR Management, or a related field (MBA or CPA a plus).

Plenty of perks:

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)

• Comprehensive health, dental and vision coverage

• 401(k) retirement match (100% matching up to 4%)

• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date

• 5 days paid yearly to volunteer (through Sage Foundation)

• $5,250 tuition reimbursement per calendar year starting 6 months after hire date

• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

• Library of on-demand career development options and ongoing training offerings

What it’s like to work at Sage: Careers homepage -https://www.sage.com/en-us/company/careers/Glassdoor reviews -https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htmLinkedIn page -https://www.linkedin.com/company/sage-software

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Function:

Customer Operations

Country:

United States

Office Location:

Atlanta

Work Place type:

Hybrid

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Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/

Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out [email protected].

Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/

Equal Employment Opportunity (EEO)

Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.