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Description

We are looking for a dedicated Customer Service Agent to provide effective support the HR and Payroll department by handling HR and payroll inquiries in a fast-paced environment. This long-term contract position is ideal for individuals with a strong background in customer service or payroll/HR. In this role, you will play a key part in ensuring employees receive accurate and timely assistance while maintaining high standards of confidentiality and professionalism.

This is a hybrid role requiring 1 day a week in office located in Cedar Rapids.

Responsibilities:

• Address and resolve payroll-related inquiries with accuracy and attention to detail.

• Collaborate with payroll processors, analysts, and HR teams to investigate and fix discrepancies.

• Maintain detailed case documentation by creating or updating the ticketing system.

• Work closely with HR, Benefits, and Finance teams to ensure smooth issue resolution.

• Work within multiple systems and payroll software's.

• Provide exceptional customer service with a focus on clarity, responsiveness, and professionalism.

Requirements

• Previous experience in customer service, HR, benefits, or payroll support roles.

• Familiarity with case management tools like ServiceNow, Salesforce, or similar platforms is a plus.

• Strong written and verbal communication skills with an emphasis on customer experience.

• Ability to manage confidential information with discretion and professionalism.

• Proven experience working within multiple systems or software's at once.

• Previous HR or Payroll experience, or high-volume customer service in a call center environment required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .