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Customer Supply Chain Analyst
- Techtronic Industries North America, Inc. (Milwaukee, WI)
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Job Description:
WE CREATE EMPOWERED LEADERS!** At Milwaukee Tool we firmly believe that our People and our Culture are the secrets to our success -- so we give you unlimited access to everything you need to provide business aligned solutions on our Supply Chain Team. Within our Supply Chain department, we have multiple focus areas, including **Customer Supply Chain.
Our Customer Supply Chain Team is responsible for:
+ Driving order fulfillment initiatives to maximize customer satisfaction.
+ Distribution planning
+ Performance reporting
+ Delivering industry-leading levels of customer service
+ Forecasting activities associated with customer & products.
+ Cross-functional communication and collaboration with our supply chain, demand, sales, distribution, and customer service teams
Basically, we ALIGN & EXECUTE.
You’ll be DISRUPTIVE through these duties and responsibilities:
+ Work with manager to communicate metrics and performance to varying levels of the organization and customer.
+ Gathers data and conducts analysis with a goal of improving the customer score card.
+ Identifies underperforming areas in the supply chain and suggests resolutions/improvements.
+ Gains thorough understanding of customer performance expectations, routing guides and operational requirements. Communicates updates to supply chain team.
+ Understands, communicates, and manages customer expectations around impact to customers when Milwaukee Tool initiates a change.
+ Order Management
+ Pro-actively identifies areas of potential risk of non-compliance and works with Sales, Channel and Supply Chain functions to minimize customer impacts.
+ Pro-actively works with manager to organize information/data to align and document orders that should not be penalized with the goal of reducing non-compliance violations.
+ Actively engage in the dispute process to avoid compliance fines.
+ Categorize/analyze opportunities for improvement and leverage project management skills to coordinate and manage cross-functional team members.
+ Develops and maintains collaborative relationships with customers.
+ Reviewing and managing Consumption and Supply/Demand alignment
+ Product Reservation / Allocation recommendations and management
+ Promotional execution planning and management
+ Customer data (POS, Inventory) review, analysis, and alignment
The TOOLS you’ll bring with you:
+ Bachelor’s degree in supply chain/Logistics/Operations Management and minimum of 2 years of experience in supply chain/operations, can be a combination of internships and/or professional level or equivalent combinations of education & experience.
+ Ability to use, navigate, and optimize an ERP system.
+ Ability to interact and influence all levels of the organization.
+ Must demonstrate initiative, problem solving, critical thinking, and analytical skills required
+ Ability to multi-task in a busy, deadline-oriented environment
+ Proficient use of MS Office software (especially Excel and PowerPoint)
+ Strong oral, written communication, and organizational skills
+ Excellent attention to detail
The TOOLS that would be helpful to have:
+ Power BI and ERP experience a plus
+ Inventory management experience
+ Distribution and Operations experience
We provide these great perks and benefits:
+ Robust health, dental and vision insurance plans
+ Generous 401 (K) savings plan
+ Education assistance
+ On-site wellness, fitness center, food, and coffee service
+ And many more, check out our benefits site HERE (https://www.milwaukeetool.jobs/Benefits)
_Milwaukee Tool is an equal opportunity employer._
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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