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Description

The Mobile Phone Support Technician is responsible for managing and supporting mobile device operations within the organization. This role ensures timely fulfillment of mobile service requests, accurate inventory management, and high-quality customer support. The technician will work closely with internal teams and external vendors to maintain efficient mobile services and device lifecycle processes.

Key Responsibilities

+ Reconcile client demand for mobile services with available resources.

+ Process mobile device requests in ServiceNow and ensure proper device assignment per company guidelines.

+ Document all transactions and update systems with accurate device information.

+ Input inventory data into Telecom Expense Management systems for organized records and reporting.

+ Assist with packing and shipping inventory as requested.

+ Create and maintain inventory reports.

+ Perform soft wipes, physical cleaning, quality checks, and re-enter devices into inventory for redeployment.

+ Maintain availability for customers, team members, and other departments via email, desk phone, and instant messaging during work hours.

+ Ensure proper stock levels (iPads, phones, etc.) and timely device shipments.

+ Coordinate with vendors (AT&T and Verizon) for new lines of service and modifications to existing wireless lines.

+ Create documentation as requested.

+ Record all support activities for accurate measurement of work performed.

+ Track inventory, including manual cycle counts when necessary.

+ Provide expertise on support services when requested by peers and clients.

+ Resolve escalated calls in the Call Tracking system and assume primary responsibility for mobility support issues.

Required Skills & Qualifications

+ Strong problem-solving skills and ability to handle a wide variety of issues.

+ Experience with technology in a business environment, including exposure to Service Desk Support.

+ Customer service experience in mobile services with exceptional organizational skills.

+ Ability to prioritize and assess the criticality of incoming requests.

+ Fundamental understanding of Outlook and Microsoft Office applications.

+ Ability to translate technical terms into non-technical language.

+ Familiarity with computer terms and acronyms.

+ Ability to follow departmental processes and document resolutions using knowledge management tools.

+ Effective time management skills and ability to meet deadlines.

+ Ability to work independently and collaboratively within a team environment.

+ Strong communication and organizational skills.

+ Ability to coordinate with other departments and external vendors.

+ Self-motivated, dependable, and detail-oriented.

Preferred Skills

+ Experience with ServiceNow or similar ticketing systems.

+ Knowledge of Telecom Expense Management systems.

+ Familiarity with iOS, Android, and tablet devices.

Job Type & Location

This is a Contract position based out of Waukegan, IL.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Waukegan,IL.

Application Deadline

This position is anticipated to close on Nov 28, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.