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Description

Specific Duties: 1. Provide prompt, accurate, and courteous service and sales assistance to members who inquire about Member Benefits products and services by email 2. When on email, provide support in meeting departmental goals for service level, quality and sales through schedule adherence, offering superior member centric customer service and sustaining proposed goals for cross-selling activities. 3. Accurately and promptly enters data into the CRM Data Base to ensure fulfillment of individual requests. Performs follow-up tasks as required. 4. Offer assistance in retaining membership to ensure product participation guidelines are met. 5. Consults with member to provide solutions and additional services that meet their needs. Upselling or cross-selling other potential benefits based on the conversation. 6. Offer solutions for ease of use through the MB/SEIU websites, providing business transactions via electronic medium: facilitating applications, assisting with password searches or servicing website needs. 7. Offer level 1 technical support via MAC portal (matching/updating records), password re-sets, website navigation, assist with registration issues, etc.

Skills

Customer service, Call center, Microsoft Outlook, Customer support, inbound call, data entry, Service desk, Password reset, help desk, upselling, crm software, insurance benefits, call center, customer care

Top Skills Details

Customer service, Call center, Microsoft Outlook,Customer support,inbound call,data entry

Additional Skills & Qualifications

call center/customer service experience Ability to make conversation with members Computer Saavy 1) Chat/email conversation experience via Cust Service/Call center is BIG PLUS (sweet spot b/c they are doing some of that now) 2) Need strong Call Center: inbound/outbound-(manager mentioned ideally Westat)

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Gaithersburg, MD.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Gaithersburg,MD.

Application Deadline

This position is anticipated to close on Nov 24, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.