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Patient & Family Concierge - Entry-Level & Senior Opportunities

Schedule:

Full-Time: 3 12-hour shifts per week

The Nursing Support position requires the availability to work rotating, 12-hour shifts. Shifts are scheduled on a rotating basis meaning you are required to work daylight, evening, overnights, weekends, and holidays and having full open rotating availability 7 days a week.

No prior experience required for entry-level role

Entry Level: No experience required | Starts at $18.00/hr

Senior Level: 6+ months of experience| Starts at $18.40/hr

Overview:

Join our team as a Patient & Family Concierge, where you'll play a vital non-clinical support role enhancing the hospital experience for patients, families, and visitors. With responsibilities that span multiple departments-including transport, dietary, environmental services, and guest support-this is a dynamic, service-focused position designed to create a positive first and lasting impression.

Key Responsibilities:

Greet and assist patients and visitors, offering directions and escorting as needed

Deliver meals, water, and nourishments to patient rooms

Transport patients and essential equipment or specimens throughout the facility

Restock supplies, organize common areas, and support room readiness

Answer phones, respond to call lights under supervision, and round hourly to assess patient needs

Assist with unit-specific non-clinical tasks, including paperwork distribution and maintaining family lounges

This is a non-clinical role. Responsibilities do not include direct patient care (e.g., bathing, feeding, mobility assistance, IV/lead management).

Why Join Us:

At UPMC, you'll be part of a compassionate team committed to patient-centered service and high-quality care. This is an excellent gateway role into healthcare with meaningful responsibilities and room to grow.

Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all timesHigh School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.6 months of experience as a Patient & Family Concierge or equivalentDemonstrated competency in all responsibilities of Patient & Family Concierge roleInternal promotions to this level are based on the discretion of the business unit?s assessment of employee performanceCompletion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience ConciergesAbility to follow written and verbal instructions

Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran