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University of Pittsburgh Physicians are hiring a full-time Ambulatory eRecord System Coordinator to join their team. In this position, you will typically work Monday-Friday during daylight hours. This position is responsible for achieving a strong working knowledge of UPMC's electronic health record system to provide workflow support to physicians and other clinical users. This role provides go-live support, on-site and remote support through various methods, and completes other operational tasks to support the department.

This position requires travel up to 75% of the time when supporting new Epic go-lives or the Epic sprint program but also provides an opportunity to work from home during periods of downtime, flexibility with schedule, and full reimbursement for travel and expenses.

Purpose:

Under the general supervision of the Director, Operations, this individual will be expected to assist in go live support of the practices implementing the Ambulatory eRecord (EpicCare) and provide on-site or virtual EpicCare site visit support to end users . This entry level position provides basic analytical and/or programming services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

Responsibilities:

+ Ensures that security and confidentiality policies are upheld and enforced.

+ Works with ISD staff, clients and/or vendor staff to deploy production applications.

+ Answer questions or troubleshoot basic problems during go live.

+ Understands the importance of quality and regulatory initiatives at UPMC and educates the practice staff and providers on the importance of meeting measures as they relate to the eRecord.

+ Maintain a solid working knowledge of the proficiency of each user in the clinic as they use EpicCare.

+ Assures quality of information through business case and application level testing; validates test results to initial business needs.

+ Maintains a positive attitude characterized by caring and support for patients, visitors, medical staff, peers and coworkers.

+ Develop and maintain an understanding of the practice's EpicCare workflows.

+ Works with ISD staff, clients and/or vendors to evaluate, develop, and implement solutions including both packaged system solutions and custom development applications options.

+ Provides on-site go live support on a prescheduled basis for new practices going live on EpicCare.

+ Works with ISD staff, clients and/or vendor staff to deploy production applications.

+ Identify issues that need to be escalated through the appropriate process in a timely manner.

+ Ensures appropriate knowledge and use of EpicCare tools.

+ High school diploma or GED required

+ Bachelor's Degree OR 2 - 4 years practical experience in IT or in clinical ambulatory care preferred.

+ Must have access to a car and will be responsible for travel to implementation sites.

+ Must be able to interact tactfully and professionally with patients, clinic/physician/project staff, and management.

+ Able to perform basic/standard IT procedures and protocols.

+ Relies on buddy system/coach to demonstrate applied skills and to guide non-routine actions.

+ Strong computer and typing skills.

+ Good verbal, and written communication skills.

+ Detail oriented and possess a high degree of concentration to assure accurate documentation into the eRecord.

+ Able to perform job responsibilities and make decisions in a fast pace work environment.

+ Knowledge of medical record format and content of patient records.

+ Ability to review medical records, read physician documentation and verify patient identification.

+ Competent knowledge and understanding of anatomy/physiology, medical terminology, medical abbreviations and prescription drugs.

+ Must be able to work flexible hours (i.e. some evening and weekend hours may be necessary periodically).

+ Maintain strict confidentiality of patient information and adhere to HIPAA regulations.Licensure, Certifications, and Clearances:

+ Driver's License

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran