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Summary:

The Collaboration Services Team (CST) mission is to ensure a seamless, consistent collaboration experience for Meta executives using our video conferencing technology.Meta is seeking a video conferencing operations specialist with experience in executive support to own all aspects of video conferencing operations for our executives and VIPs. This position is part of the Enterprise Engineering organization, so candidates should be energized about technology, live customer experience and ability to communicate to every level of user. This is a full-time position based in Fremont, CA.The Executive Services Operation Specialist will be responsible for owning our service for executive support in video conferencing globally. This includes proactive inspections, collaboration with our adjacent executive support services & ensuring remediation of any technical or operational incidents for video conferencing.

Required Skills:

Executive VC Service Operations Specialist Responsibilities:

1. Owns the operational service for all internal VC technology in executive spaces, including conference rooms, training rooms and remote deployments globally

2. Proactively drives the operational service to support video conferencing solutions for executives at Meta, leading the global service

3. Ensures operational rigor across inspections, break/fix & remediation processes

4. Partners closely with global video conferencing operations & engineering services to ensure alignment

5. Ensures effective operational processing & management of high priority escalations, incidents, and maintenance for the executive’s video conferencing hardware and software technology

6. Owns and maintains stakeholder and cross-functional relationships and communications across Meta including Executive teams, Facilities, Deployments, Events & security partners

7. Owns service reporting and documentation and ensures continuous development & improvements

Minimum Qualifications:

Minimum Qualifications:

8. Demonstrated experience and broad knowledge of video conferencing operational executive support

9. 5+ years of experience in all aspects of live video conferencing software and hardware at an enterprise level

10. Technically proficient and can step into support high-priority meetings and small scale events using video conferencing technologies

11. Demonstrated experience and familiarity with Cisco, Zoom, Google and Webex video conferencing technology

12. Experience with video conferencing project management, operational processes, risk management & mitigation

13. Background & working experience using Cisco & Google Hardware and Software

14. Capacity to meet tight deadlines, highly organized with time management

15. Proficiency in monitoring, detection, remediation through technology and data-based decision making

16. Demonstrable experience of service management of contractors and/or direct teams

17. Hands-on experience with hardware video conferencing technologies such as Cisco Codecs

18. Proven experience of problem-solving skills and effective communication skills

19. Track record with their organizational skills and to prioritize work effectively & efficiently

20. Track record of adopting and innovating in new technology and agility at learning new products and technologies

21. Willingness to travel between offices locally and occasionally internationally

22. Flexibility with working hours for global timezones

Preferred Qualifications:

Preferred Qualifications:

23. Bachelor's degree or demonstrated equivalent work-related experience

24. Experience building relationships with business partners and third-party partners

25. Experience working under your own initiative in an enterprise operational service with demonstrated experience

26. Experience working with Executives internally and external companies in an operational capacity

Public Compensation:

$121,000/year to $173,000/year + bonus + equity + benefits

**Industry:** Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].