• Front Office Supervisor

    Omni Hotels (Tucson, AZ)


    Location

     

    Omni Tucson National Resort & Spa

     

    Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort & Spa has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.

     

    The Omni Tucson National Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort & Spa may be your perfect match.

    Job Description

    The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and training of front desk agents.

    Responsibilities

    + To be thoroughly acquainted with all check-in policies and procedures.

    + To be experienced with various guest scenarios.

    + To be familiar with all technical equipment related to the Front Desk.

    + To be familiar with all hotel facilities and offerings.

    + To understand the influence and importance of all departments on the Front Desk.

    + Responsible for the training of new associates.

    + Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.

    + Understand and be able to perform rooms control duties.

    + Broad knowledge of Epitome, Synergy and Vingcard systems.

    + Familiar with all reservation special packages.

    + Understand all radio codes and emergency procedures.

    Qualifications

    + Attain a high propensity for customer service.

    + Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

    + Ability to work cohesively with co-workers both within and outside of your department

    + Ability to think clearly, quickly and make concise decisions

    + Ability to prioritize, organize and follow up

    + Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns

    + Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.

    + Previous cash handling experience.

    + Ability to stand for prolonged periods of time.

    + May require working overnight shift.

    + Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)

    + Previous supervisory experience preferred

    + Previous hotel/resort front office experience required

     

    Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected] .

     

    Job LocationsUS-AZ-Tucson

     

    Posted Date2 weeks ago(11/4/2025 6:15 PM)

     

    Requisition ID 2025-129217

     

    # of Openings 1

     

    Category (Portal Searching) Front Office Operations