• Customer Service Manager

    Robert Half Office Team (Oakland, CA)


    Description

    We are looking for an experienced Customer Service Manager to join our team in Oakland, CA. This is a fully onsite role, offering a contract-to-permanent opportunity for the right candidate. The position requires strong leadership skills and a commitment to delivering exceptional service in a fast-paced environment.

    Responsibilities:

    • Oversee daily operations of the customer service department to ensure smooth workflows and exceptional service delivery.

    • Manage and support customer accounts, resolving any issues or concerns with professionalism and efficiency.

    • Utilize computer-aided dispatch systems to coordinate and monitor service activities effectively.

    • Develop and maintain scheduling strategies to optimize team performance and meet customer needs.

    • Lead and mentor the customer service team, fostering a collaborative and productive work environment.

    • Monitor call center operations, ensuring adherence to service standards and prompt resolution of inquiries.

    • Implement strategies to improve customer satisfaction and drive operational excellence.

    • Collaborate with other departments to streamline processes and enhance overall service quality.

    • Maintain accurate records and reporting to track team performance and customer interactions.

    • Stay updated on industry trends and technologies to continuously improve service strategies.

     

    Requirements • Proven experience in customer service management or a related field.

     

    • Strong knowledge of customer account management and resolution techniques.

    • Familiarity with computer-aided dispatch systems and their application in service coordination.

    • Demonstrated ability to lead and motivate teams in a fast-paced environment.

    • Excellent organizational skills with experience in job scheduling and prioritization.

    • Outstanding communication and interpersonal skills, with a focus on customer satisfaction.

    • Ability to analyze data and implement strategies for operational improvement.

    • Proficiency in standard office software and tools. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .