• Public Safety Telecommunicator

    University of North Carolina at Charlotte (Charlotte, NC)


    Position Number: 010211

     

    Department: Safety & Security (Adm)

     

    Employment Type: Permanent - Full-time

     

    Months Per Year: 12

    Essential Duties and Responsibilities:

    + Responds to emergency and non-emergency calls for assistance and information.

    + Provides dispatch and communication support services for police (including rangers), fire, emergency, and related services.

    + Operates a multi-line telephone console system, alerting system, and LiveSafe

    + alerting system Translate information to the appropriate codes.

    + Determines and assigns the level of priority of the call and enter the data into a

    + computer-aided dispatch system for radio dispatch purposes.

    + Performs crisis intervention services, ask vital questions to ensure the caller

    + receives proper emergency response agency.

    + Transfers Fire and Medical needs to appropriate dispatch centers.

    + Monitors and operates a radio console and computer equipment.

    + Receives and responds to a variety of emergency and non-emergency services and complaints.

    + Asks questions to interpret, analyze and anticipate the caller’s situation as to

    + resolve problems, provide information, dispatch emergency services, or refer

    + callers to other agencies.

    + Dispatches and coordinates the responses of public safety agencies.

    + Identify appropriate number and type of equipment or apparatus to dispatch.

    + Enters and modifies information into local, state and national computer databases.

    + Monitors and responds to a variety of technical systems and alarms.

    Minimum Experience / Education:

    Minimum Preferred Qualifications:

    High School diploma and sufficient experience to demonstrate ability to work under pressure.

     

    Journey level requires an additional one year of experience.

    Preferred Education Skills and Experience:

    + Previous experience as a Public Safety Dispatcher.

    + Experience in the performance of general telecommunications duties, including emergency call response, dispatching police, medic, and fire to assist.

    + Ability to perform effective under pressure; and understanding of all policy and procedures with strong attention to details.

    + Ability to effectively use and maintain telecommunication equipment and the ability to effectively perform telecommunications duties.

    + Proficiency with computer systems such as Microsoft; Google Suite with ability to learn other computer program/systems.