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Become a Health Care Customer Service Associate at UPMC Health Plan!

Are you passionate about helping others and making a difference every day? Join our award-winning Member Services Team as a Temporary Health Care Customer Service Associate, where you'll be the voice of UPMC Health Plan-supporting members with their health insurance questions and providing top-tier service over the phone.

This is a phone-based role where you'll be on calls throughout your shift, helping members understand their coverage, resolve issues, and navigate their benefits with confidence.

What You'll Do:

* Answer incoming calls, emails, and chats from members and providers

* Help members understand their health plan, claims, and benefits

* Solve problems quickly and accurately to avoid repeat calls

* Document all interactions in our system

* Navigate multiple tools while staying focused and responsive

* Make outbound calls to follow up or provide updates

* Stay up-to-date on health plan policies and system changes

* Deliver compassionate, clear, and professional service every time

What You Need to Know:

* Pay: $19

* Schedule: Must be available to work- day, evening, rotating, and weekend shifts

* Hours of Operation: Monday- Friday, 9:00 AM - 5:00 PM

* Location: Must live within 90 miles of Pittsburgh or Erie

* Work Environment: Remote work available after training; in-office options also offered

* Training: Paid, comprehensive on-the-job training provided

* Growth: Full benefits and a clear path for career advancement

Internet Requirements for Remote Work:

* Wired connection (Ethernet only)

* Minimum 20 Mbps download / 5 Mbps upload

* No satellite, hotspot, or DSL connections allowed

* Speed test required upon offer acceptance

If you're ready to bring your customer service skills to a team that values excellence, apply today and help us make a difference in the lives of our members!

+ High school diploma or equivalent required. College degree preferred.

+ Minimum of 2 years of customer service and/or call center experience.

+ Proficient in typing and writing skills required.

+ Ability to make independent decisions required.

+ Knowledge of Microsoft Office and Excel spreadsheet program preferred.

+ Complex analytical skills necessary to evaluate customer inquiries.

+ Demonstrates good organizational skills.

+ A desire to help others and portray empathy in all situations.

+ Ability to learn complex health plan information.

+ Demonstrate flexibility and motivation to learn & grow in the position.

+ Flexibility in work schedule. **Licensure, Certifications, and Clearances:**

+ Act 34 with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran