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Fair Haven Community Health Care

For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.

Job purpose

Reporting to the Director of Medicine, the Site Medical Director (SMD) is the direct supervisor of the medical staff of their assigned site(s). The SMD is responsible for cultivating site-based identity and culture, onboarding new clinicians, providing clinical oversight, reinforcing quality-improvement activities, overseeing peer review, and is responsible for ensuring the clinical site is productive and provides safe and effective patient-centered care. The SMD is the site-based clinical leader who works in partnership with nursing leadership (charge nurse or nurse manager), the front desk leader, and practice manager to advance operational excellence at the site.

Duties and responsibilities

+ Participation in regular clinical management meetings with other SMDs, Nursing and Operations management, and the Director of Medicine

+ Oversight of regular site-based management meetings with site nursing management (charge nurse or nurse manager), front desk lead, and practice manager.

+ Oversight of scheduling processes for clinicians at the assigned site(s), including making the schedule and approval of time-off.

+ Oversight of the peer review process for the clinicians at the assigned site(s).

+ Leading regular meetings with interprofessional staff at assigned site(s).

+ Clinical orientation of new clinicians to assigned site(s).

+ Completion of 90-day reviews and annual clinical reviews of clinicians to assigned site(s).

+ Review and response to patient feedback, including clinician-specific compliments or complaints, using information provided in regular patient satisfaction reports or unsolicited patient feedback.

+ Review of clinical outcome metrics from the assigned site(s) and holder of responsibility, working with the Director of Medicine and Operational managers to identify and achieve clinical outcome goals.

+ Monitoring of the assigned site(s)’s productivity, with responsiveness to capacity and supply issues.

+ Proactive adjustment of templates and schedules as needed to assist clinicians in meeting productivity targets.

Qualifications

+ MD/DO, PA, CNM, or APRN.

+ The ideal candidate will be a strong communicator with relationship centered interpersonal skills, a detail orientation, financial thoughtfulness and with a hands-on leadership style.

+ Fluency is Spanish is highly desirable.

+ At least 2 years of post-graduate clinical experience is highly desirable.

+ Prior medical, operational or people management experience preferred.

Direct Reports

+ Medical licensed independent practitioners at assigned site(s).

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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