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The **ServiceNow Developer** is responsible for designing, supporting, developing, configuring, testing, implementing, and maintaining the ServiceNow environments. The **ServiceNow Developer** will work closely with customers and IT department leads to configure ServiceNow to meet the needs of the organization. The ideal candidate will be responsible for creating innovative proof-of-concept applications, designing workflows, and maintaining the platform in alignment with industry best practices. This role offers an exciting opportunity to work on complex ServiceNow implementations while collaborating with cross-functional teams to deliver high-quality solutions. Candidates with similar experience with other applications are encouraged to apply.

Duties and Responsibilities include the following:

+ Proven knowledge of basic ServiceNow functionality and ability to explain it new users.

+ Develop proof-of-concept applications on the ServiceNow platform to support business initiatives.

+ Design technological solutions based on functional specifications, ensuring efficient and scalable implementation.

+ Create, implement, and optimize ServiceNow workflows and procedures for streamlined processes.

+ Design and develop customized Service Portal pages and widgets to support business needs and enhance user experience.

+ Track, document, and resolve defects, ensuring issues are addressed in a timely manner.

+ Participate in User Access Testing (UAT) to gather feedback from stakeholders, including ITIL process owners and clients.

+ Manage update sets for transferring code to test and production environments.

+ Monitoring health, usage, and overall compliance of ServiceNow and its applications.

+ Process automation within the ServiceNow instance and other Information Services applications.

+ Providing updates, status, and completion of information to tickets in the work queue regarding current assigned incidents, resolution efforts, and projects.

+ Monitoring health, usage, and overall compliance of ServiceNow and its applications.

+ Process automation within the ServiceNow instance and other Information Services applications.

+ Coordinating and facilitating application and platform upgrades.

+ Maintains an understanding of ServiceNow modules and software licensing functionality.

Experience Requirements:

+ Minimum of 2 years of hands-on experience with ServiceNow development and administration.

+ Demonstrated expertise in ServiceNow modules ITSM

+ Proven experience in configuring ServiceNow using Business Rules, Client Scripts, UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts.

+ Proficiency in JavaScript

+ Excellent communication and collaboration skills, with the ability to gather and understand requirements from internal and external stakeholders.

+ Strong analytical, problem-solving, and decision-making skills.

+ Familiarity with Scrum or Agile development methodologies.

Preferred Qualifications:

+ Strong web development skills in HTML, CSS, and JavaScript.

+ Certified Secure Software Lifecycle Professional (CSSLP)

+ ServiceNow Certifications (at a minimum Certified System Administrator (CSA))

+ Expertise integrating ServiceNow with other IT systems using REST/SOAP APIs.

+ Demonstrated expertise in ServiceNow modules ITOM, ITBM, and SecOps

Educational Requirements:

+ Must meet DoDD 8140 BASIC

+ Associate degree (AS/AA) or bachelor's degree (BS/BA) in a relevant field, or possessing Systems Administrator expertise gained through prior education/training/employment such as military occupational specialty or classification

Security Requirements:

+ U.S. Citizenship required

+ Candidates must have active DoD Secret clearance

Imagine One offers a full package of benefits and competitive salary, excellent group medical, vision and dental programs. 401K savings plan; $4K annual tuition reimbursement ($5K if pursuing master’s degree); employee training, development and education programs; profit sharing; advancement opportunities; and much more! Imagine One is an Employee-Owned Company!

_Imagine One is an Employee-Owned Business_

_ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013_

_CMMI Development Level 3_

EEO/AA Employer. Protected Veterans and individuals with disabilities encouraged to apply.