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Job Summary:

The **Customer Service Specialist** is the primary point of contact responsible for ensuring high-quality service to customers. This position focuses on investigating and resolving complex issues and processes related to order expediting, handling complaints, and responding to product inquiries. The role also provides crucial **Inside Sales Support** to the sales force and channel partners.

Essential Job Functions:

1. Uphold and follow the corporate vision, mission, and values statements.

2. Understand, follow, and support the internal quality system policies, procedures, and applicable external regulations, including **export and global medical device regulations** .

3. Prepare and file all export documentation.

4. Act as a liaison between company management and dealers/distributors.

5. Communicate with appropriate internal teams to efficiently and professionally resolve complaints, problems, returns, and repair issues.

6. Assist the internal sales force and dealers in resolving complex customer issues.

7. Manage incoming customer interactions and sales processes.

8. Answer the phone and process customer orders.

9. Address customer issues and respond to requests in a timely manner.

10. Issue product quotes.

11. Issue RGA (Returned Goods Authorization) numbers and process returns.

12. Maintain critical records and reporting.

13. Compile department activities and report them to management.

14. Maintain critical databases, such as the Customer Maintenance Files.

15. Collaborate with the Accounts Receivable department to resolve credit and collection issues.

16. Work with the Inventory Control Department to coordinate consignments, leased equipment, and trial and sets.

17. Document and maintain current Customer Service procedures.

18. **Inside Sales Focus:** Source new sales opportunities through inbound lead follow-up, outbound cold calls, emails, and data analysis.

19. Team up with channel partners (Regional Business Managers, sales representatives, etc.) to build pipelines and close deals.

Minimum Qualifications:

The qualifications below represent the knowledge, skills, and abilities required to perform this job successfully.

Knowledge, Skills, and Abilities:

1. Proficiency in standard office computer applications, including Word, Excel, Outlook, and Power Point.

2. Excellent verbal and written communication skills.

3. A pleasant telephone speaking voice when dealing with customers and the general public.

4. Ability to **multitask with accuracy** in a fast-paced environment.

5. Spanish language skills are a plus, but not required.

6. Prior industry experience, preferably in the **medical device industry** , is highly desirable.

Work Environment and Physical Requirements:

+ Duties are performed while primarily sitting at a desk.

+ The role requires frequent operation of a computer and use of a telephone (about 70% of the time).

+ Occasional lifting is required (10 to 30 pounds), and periodically moving medical equipment heavier than 30 pounds that are on wheels.

**Pay Details:** $24.00 to $30.00 per hour

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.