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Description We are looking for a skilled Cloud CX Analyst to join our dedicated services team in Atlanta, Georgia. This is a long-term contract position, ideal for a candidate with strong expertise in customer relationship management systems and cloud platforms. The role requires a proactive individual capable of analyzing business processes and collaborating across teams to deliver exceptional solutions.

Responsibilities:

• Develop and implement comprehensive product plans that align with business goals and vision.

• Build strong relationships with key stakeholders to integrate business rules into product design.

• Collaborate with agile development teams to ensure seamless design and development processes.

• Maintain focus on user experience and interface integrity throughout the product lifecycle.

• Oversee testing phases during development and address issues promptly to reduce defects.

• Manage business expectations and proactively address concerns while proposing effective solutions.

• Support user acceptance testing by providing guidance and resolving issues efficiently.

• Communicate updates and ensure alignment with stakeholders, leadership, and team members.

• Lead and manage technology projects, coordinating tasks across teams and business units.

• Demonstrate commitment to fostering an inclusive and diverse team culture. Requirements • Expertise in cloud platforms, including Oracle Cloud, Azure, and Google Cloud, with a focus on CRM and CX applications.

• Strong ability to analyze and document business processes to align technical and business requirements.

• Experience working with agile development methodologies and Java application development.

• Excellent analytical and problem-solving skills for root cause analysis and solution design.

• Proven ability to communicate complex issues effectively across diverse teams and stakeholders.

• Certification in CX Sales, Marketing, or Service platforms is highly preferred.

• Utility industry experience is a plus.

• Familiarity with tools such as client-side scripting, API development, and Salesforce configuration management. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .