• Scheduler - Hematology / Oncology Clinic - McLaren…

    McLaren Health Care (Petoskey, MI)


    Sets up exams, procedures and tests for patients; handles customer service inquiries. Ensures the smooth operation by obtaining accurate and complete patient and insurance information.

     

    1. Deliverquality customerservicebyansweringincomingphone callsor contactingpatientsbyphonetodetermineappropriateexam/test/procedureandschedulepatientappropriately.

    2. Reviewscreeningformandobtain/verify patient and insuranceinformation to ensureaccuracy and completeness.

    3. Ensurebestpossible customerservicebyproperly educating thepatienton the exam/test/procedurepreparationandansweringrelated questions.

    4. Updatepatientrecord,includinganynotesnecessaryfor thetechnologist, customer,orfuturereference.

    5. Followssite-specificprotocolsandkeepsprotocoldocumentationup-to-dateto ensurecompliance.

    _Required:_

    + High School Diploma or GED.

    _Preferred:_

    + Prior schedulingexperience.

    + Two years of experience, preferably in health care.