• REMOTE Application Support Engineer

    Insight Global (Greenwood Village, CO)


    Job Description

    - The Application Support Engineer is responsible for ensuring the stability, reliability, and performance of customer-facing self-service applications in production.

     

    - This role serves as the ultimate technical escalation point for systemic and production defects, providing root cause analysis and resolution.

     

    - The engineer will collaborate with cross-functional teams—including Product, Development, and Operations—to triage issues, monitor systems, manage defects, and assess technical debt.

    Key Responsibilities

    - Act as the highest-level technical escalation point for production issues impacting customer-facing applications.

     

    - Perform root cause analysis for systemic and recurring defects.

     

    - Monitor application health using alerting tools and dashboards; proactively identify and resolve issues.

     

    - Troubleshoot complex API integrations, including REST and GraphQL request/response flows.

     

    - Analyze logs and metrics using Splunk and other observability tools.

     

    - Collaborate with Product, Development, and Operations teams to triage and resolve incidents quickly.

     

    - Manage defect lifecycle in Jira, ensuring timely resolution and communication.

     

    Assess and report on technical debt, recommending remediation strategies.

     

    - Provide detailed incident reports and post-mortem documentation.

     

    - Support continuous improvement initiatives for monitoring, alerting, and automation.

     

    - Can pay $35-42/h

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    - 3+ years in application support or production support roles.

     

    - Strong experience in application production support and issue triaging.

     

    - Proficiency in Splunk for log analysis and monitoring.

     

    - Hands-on experience troubleshooting API (REST/GraphQL) request/response data.

     

    - Familiarity with Jira for defect tracking and incident management.

     

    - Investigative mindset with strong data analysis skills for diagnosing complex issues.

     

    - Excellent communication skills for cross-functional collaboration.

     

    - Strong problem-solving and analytical skills with a customer-first mindset.

     

    - SDLC - Familiarity with CI/CD pipelines and deployment processes.

     

    - Knowledge of cloud platforms (AWS, Azure, or GCP).