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Introduction

IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide. Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your role and responsibilities

As a Systems Services Representative, you will be at the forefront of driving customer satisfaction through the delivery of exceptional technical support. Serving as the primary technical interface to our clients, you will play a critical role in coordinating both hardware and software support, ensuring seamless operational services. Key Responsibilities: Customer Satisfaction Focus: Drive customer satisfaction by providing exceptional technical support, addressing client needs with efficiency and expertise. Technical Coordination: Serve as the primary technical interface, coordinating hardware and software support to meet client requirements. Operational Services Delivery: Play a pivotal role in delivering operational services, contributing to the smooth functioning of systems and infrastructure.

Required technical and professional expertise

* On-Site Installation, Maintenance, and Repair: Execute on-site installation, maintenance, and repair activities for IBM and multi-vendor systems and components.

* Coordination of Support Services: Coordinate hardware and/or software support for clients, ensuring a seamless resolution process.

* Client Advisory Services: Provide clients with expert advice on preventive maintenance, configuration, operation, and environmental factors affecting product performance.

* Comprehensive Service Activities: Perform services activities, including systems assurance, problem determination, discontinuance, and relocation.

* Client Satisfaction Focus: Ensure high levels of client satisfaction by delivering exceptional service and technical support.

* Critical Situation Management: Act as the IBM technical interface in critical situations, managing the resolution process with precision.

* Reliable vehicle & license

Preferred technical and professional experience

* Proven Experience: Demonstrated track record of success in providing technical support, emphasizing a focus on customer satisfaction.

* Coordination Skills: Strong coordination skills, particularly in managing hardware and software support for seamless customer experiences.

* Exceptional Operational Service Delivery: Exceptional expertise in delivering operational services, ensuring high levels of customer satisfaction.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.