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Job Description

This is a 6-Months Fixed Term position

For nearly 75 years, the University of Southern California has been dedicated to ensuring that people of every age and from every circumstance can live their lives to the fullest – no matter what. Today, the USC Mrs. T.H. Chan Division of Occupational Science and Occupational Therapy proudly carries this tradition of leadership forward to improve the quality of life of people and communities across the world.

The Division of Occupational Science & Occupational Therapy is looking for a customer service-oriented Client Scheduler to join the team! The Client Scheduler will be responsible for scheduling client appointments, communicating schedules to Clinicians, and receiving and directing incoming calls.

+ Schedules high volume client appointments according to availability of space, availability of medical personnel, provider availability, equipment needs, etc. Maintains daily, weekly and monthly client appointments. Communicates schedules to students, faculty, staff, or other medical facilities, as appropriate. Provides a high level of customer service for all clients.

+ Receives and screens client telephone calls or visits. Takes messages and provides information to clients or customers. Registers client according to established protocol. Confirms client's identification and demographic information. Maintains client accounts and refers to business office as necessary.

+ Reviews schedule on a regular basis and communicates any changes, such as no shows, time constraints, conflicts and other scheduling difficulties to appropriate personnel.

+ Provides benefit and eligibility details to the patient and collects payment.

+ Prepares and distributes monthly scheduling reports to internal clients and management as assigned. Maintains electronic files, databases and records used to prepare master scheduling template documents. Prepares reports and correspondence as needed.

+ Performs clerical duties, such as data entry, filing, faxing, photocopying, distributing mail, and/or performs other incidental department tasks, as assigned. Covers other areas as needed.

+ Ensures patient's right to privacy, safety and confidentiality are maintained in accordance with HIPAA regulations.

+ Maintains a safe environment in accordance with compliance standards, policies and safety regulations. Ensures compliance with established infection control policies.

Preferred Experience: 2 years

The hourly rate for this position is $20.47 - $25.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

Schedules client appointments according to availability of space, availability of medical personnel, provider availability, equipment needs, etc. Maintains daily, weekly and monthly client appointments. Communicates schedules to students, faculty, staff, or other medical facilities, as appropriate. Receives and screens client telephone calls and/or visits.