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Workforce Classification:

Hybrid

Join Our Team: Do Meaningful Work and Improve People’s Lives

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we are fostering a culture that emphasizes employee growth, collaborative innovation, and inspired leadership. We are dedicated to creating an environment where employees can excel and where top talent is attracted, retained, and thrives. As a testament to these efforts, Premera has been recognized on the 2025 America's Dream Employers (https://www.forbes.com/lists/americas-dream-employers/) list. Newsweek honored Premera as one of America's Greatest Workplaces (https://www.newsweek.com/rankings/americas-greatest-workplaces-2024) , America's Greatest Workplaces for Inclusion (https://rankings.newsweek.com/americas-greatest-workplaces-diversity-2025) , and America's Greatest Workplaces For Mental Well-Being (https://rankings.newsweek.com/americas-greatest-workplaces-for-mental-well-being-2025) , Forbes ranked Premera among America’s Best Midsize Employers (https://www.forbes.com/lists/best-midsize-employers/?sh=58210f5e210f) for the fourth time.

Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/ .

**Premera is seeking a Director, Software Engineering** who will support Premera’s strategic commitment **to progress** our **member-centric innovation** . This Director will lead engineering efforts across customer service platforms and member experience journeys, ensuring scalable, intelligent, and integrated systems.

This pivotal role will impact:

**Member Satisfaction:** Aligning engineering with service operations to enhance service levels and member experience.

**Architectural Cohesion:** Building scalable, integrated member journey platforms for long-term success.

**Talent Optimization:** Fostering technical talent growth, retention, and internal mobility within customer service domains.

We are seeking a talented leader that will bring:

o **Engineering Breadth and Depth**

+ Thought Leadership and **_technical_** **_expertise_** across the Software engineering, architecture especially in developing services (API), web/mobile experiences

o **Strong People Development Skills**

+ ​​An ability to raise the bar on **_engineering excellence_** , establishing **_strategic workforce plans_** to maximize impact

+ The capability to transform the workplace in the age of **_AI and Automation_**

o **A Strategic Mindset**

+ Strong enterprise systems thinking from ideation to operations with **_a DevSecOps first mindset_**

o **Executive Presence**

+ The ability to articulate an **_inspired vision_**

+ An adaptive, deliberate, and calm style that brings out the best in others

What you will do:

+ Lead engineering of applications/services that deliver modern member experiences across web and mobile

+ Implement/support AI use cases in the customer service and solution architect areas

+ Establish meaningful engineering measures that help teams introspect and improve

+ Drive a LiveSite culture across the team, working closely with reliability engineering leadership

+ Develop functional and technical roadmaps for the key capabilities, partnering effectively with peer organizations in business, Product, and Program Management

+ Provide technical and execution leadership for initiatives assigned

+ Lead technical evaluation for any third-party software/service that may be required to be implemented to support a business scenario

+ Develop technology strategies that support long-term growth and sustainability. Develop an operational plan that is flexible in a changing environment

+ Continually seek and consider innovative solutions to business problems and apply as relevant in support of the organization's mission, culture, and philosophy. Develop best practices and drive the process of creative thinking and solutions. Lead change and adoption of new processes and technologies.

+ Lead a varied workforce, including full-time employees, contingent workers, and outsourced offshore partners

+ In collaboration with senior leaders, develop and achieve a resilient organizational structure and workforce to support long-term objectives. Provide opportunities and the framework for team members' career advancement. Responsible for the interpretation, communication, and understanding of department and company goals, mission, and philosophy to associates. Provide consistent performance feedback.

+ Working with leadership, determine where financial and human capital resources are best utilized and allocated to maintain operational excellence. Responsible for establishing and operating within departmental budget.

+ Maintain knowledge of competing projects and programs across departments and outside area of accountability. Collaborate with peers to prioritize projects, deliverables and resolve competing priorities. As part of a collective senior management team, provide recommendations.

What you will bring:

+ Ten plus years of experience in Software Development

+ Five years of experience managing two or more software engineering teams

+ Four years of experience working in DevSecOps model

+ Four + years of experience designing secure, scalable, and cost-efficient PaaS services on the Microsoft Azure platform or equivalent cloud platform with Live Site monitoring and operating in DevSecOps environment.

+ Bachelor’s degree in computer science or a related field, or four years of work experience.

\#LI-SS1

Premera total rewards

Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:

+ Medical, vision, and dental coverage with low employee premiums.

+ Voluntary benefit offerings, including pet insurance for paw parents.

+ Life and disability insurance.

+ Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.

+ Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.

+ Generous paid time off to reenergize.

+ Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.

+ Employee recognition program to celebrate anniversaries, team accomplishments, and more.

For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.

+ Commuter perks make your trip to work less impactful on the environment and your wallet.

+ Free convenient on-site parking.

+ Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.

+ Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.

+ Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.

+ Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.

Equal employment** **opportunity/affirmative** **action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at [email protected] or via phone at 425-918-4785.

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.

The salary range for this role is posted below; we generally target up to and around the midpoint of the range.

Salary Range:

$153,700.00 - $307,400.00

We’re happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We’re committed to creating an environment where all employees are celebrated for their unique skills and contributions.

At Premera, we make healthcare work better. By focusing on improving our customers’ experience purposefully and serving their needs passionately, we make the process easier, less costly, and more positive. Through empathy and advocacy, we change lives.

As the leading health plan in the Pacific Northwest, we provide comprehensive health benefits and services to more than 2 million customers, from individuals to Fortune 100 companies. Our services include innovative programs focused on health management, wellness, prevention, and patient safety. We deliver these programs through health, life, vision, dental, disability, and other related products and services.

Premera Blue Cross is headquartered in Mountlake Terrace, WA, with operations in Spokane and Anchorage. The company has operated in Washington since 1933 and in Alaska since 1952. With more than 80 years of experience in the region, we deliver innovation, choice, and expertise.