"Alerted.org

Summary

GAMA-1 Technologies, LLC seeks an experienced  System Engineer II to provide systems engineering support for complex IT infrastructure in remote environments. This role involves designing, implementing, maintaining, and optimizing systems to ensure performance, security, and reliability across federal client environments. The candidate applies systems engineering principles and best practices to support operational requirements, technology integrations, and lifecycle management.

Supervisory Responsibilities N/A

Essential functions/responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

+ Support the design, implementation, and maintenance of enterprise IT systems, including servers, storage, virtualization, and network components.

+ Monitor and maintain system performance, availability, and capacity to ensure compliance with service-level requirements.

+ Perform system upgrades, patches, and configuration management in accordance with change control processes.

+ Troubleshoot and resolve system issues, collaborating with other IT teams as needed.

+ Implement and maintain system security controls and compliance with federal standards such as FISMA, NIST, and DoD STIGs.

+ Assist in the development of system documentation, architecture diagrams, and standard operating procedures.

+ Participate in system integration projects, ensuring compatibility and interoperability between platforms.

+ Contribute to system automation and optimization initiatives to improve efficiency and reliability.

+ Coordinate with vendors and stakeholders to evaluate and implement new technologies that support mission objectives.

+ Support setup, maintenance, and troubleshooting of A/V and conference room systems including Google Meet hardware, displays, microphones, and cameras.

+ Configure and manage Chrome Enterprise devices and meeting room peripherals to ensure reliability and integration with Google Workspace.

+ Provide Tier II–III support for conferencing systems and end-user collaboration tools.

+ Coordinate with system administrators and network engineers to ensure consistent performance of A/V services.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Information Security and Confidentiality Obligations

+ Ensure adherence to organizational information security policies and procedures; actively participate in mandatory security awareness training; and manage confidential and sensitive information in accordance with company protocols and data protection standards.

Basic Qualifications

+ Bachelor’s degree in information technology, Computer Science, Engineering or similar field, or equivalent work experience.

+ 2–4 years of progressive experience in systems engineering, systems administration, or related IT roles.

+ Hands-on experience with Windows and/or Linux server administration.

+ Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud environments (e.g., AWS, Azure, or GCP).

+ Knowledge of networking fundamentals, Active Directory, DNS, DHCP, and group policy management.

+ Understanding of cybersecurity principles and federal compliance requirements (NIST SP 800-53, FISMA).

Preferred Qualifications

+ Relevant technical certifications (e.g., CompTIA Security+, Microsoft Certified: Azure Administrator, VMware Certified Professional, AWS SysOps Administrator).

+ Experience working within ServiceNow or another ITSM platform for incident, request, and change management.

+ Familiarity with ITIL principles and enterprise Service Desk operations.

+ Experience supporting Windows, macOS, and ChromeOS environments.

+ Basic understanding of endpoint management tools such as MECM, BigFix, or Jamf.

+ Excellent communication and customer service skills in a remote support environment.

+ Strong analytical, problem-solving, and communication skills.

+ Experience with Google Meet A/V systems or enterprise conference room technologies.

+ Familiarity with Chrome Enterprise device management and Google Workspace administration.

Work authorization/security clearance requirements

+ Ability to obtain a security clearance

Work environment

+ This work is normally completed in a remote work environment.

Physical demands

+ Prolonged periods of sitting at a desk and working on a computer.

+ Must be able to access and navigate each department at the organizations and client facilities.

Travel required No

Proficiency Requirement

+ The employee is expected to demonstrate proficiency in all essential job functions, tools, and processes related to this position within the first 90 days of employment. This includes acquiring a thorough understanding of job-specific responsibilities, systems, and workflows as outlined during onboarding and training. Failure to meet this requirement may result in additional training, reassessment, or other actions as deemed necessary by management.

GAMA-1 also offers a variety of benefits, including health insurance coverage, life and disability insurance, 401(k) savings plan, training and career development opportunities, paid holidays and paid time off (PTO - to cover vacation, illness or disability, appointments, emergencies or other situations that require time off from work). For more information click here.

ABOUT GAMA-1

GAMA-1 is a rapidly growing technology business that is based in Greenbelt, Maryland. GAMA-1 Technologies provides strategic information assurance, information security, and business enterprise and networking solutions to the Federal Government. Our success is based on the utilization of industry and agency standards, establishment of standardized processes, and IT Services expertise. At GAMA-1, we believe employees should grow, achieve, and develop just as the company grows, achieves, and develops. GAMA-1 is committed to providing our employees with opportunities for career advancement throughout their employment. For more information, visit www.gama1tech.com

GAMA-1 is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), domestic violence victims, political orientation, status as a smoker or tobacco user, hairstyle, use of a service animal, education status, familial status, HIV/AIDS status, height, weight, reproductive healthcare decisions or any other category protected by federal, state or local law.

Powered by JazzHR