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The University of Maine at Augusta is seeking applicants for a full-time Administrative Specialist, Career Level 3 (CL3) position in Division of Enrollment Management. The CL3 will assistance students and applicants in Enrollment and Information Services; supporting student service questions regarding registration, billing, financial aid, and general university information. This position will also focus on support for Financial Aid emails and phone calls. This position is located on the Augusta campus and is currently assigned to UMA's Capital Center in the Augusta Marketplace. There will be no remote work.

Tasks are completed following defined procedures and standards, and the specific steps of most routine tasks are defined. Duties include, but are not limited to:

+ Handling verbal and written communications for a broad range of questions, issues and requests in assigned area of responsibility; preparing customized memos and related communications for non-routine issues; identifying needs of various parties to determine appropriate response.

+ Developing and maintaining complex databases.

+ Researching, sorting and summarizing a variety of routine and some non-routine data and information; integrating information from multiple data sources, and applying basic problem solving as needed.

+ Planning and coordinating simple projects and events.

+ Interpreting policies and procedures in order to provide support and direction to internal and external parties.

+ Reviewing, interpreting, and explaining policies/procedures to students/partners/other staff.

+ Providing a full range of communications, both verbally and in writing, regarding non-routine questions, issues and procedures; handling the most complex and sensitive customer/student requests requiring a comprehensive understanding of relevant policies, procedures and rules; preparing individualized responses for non-routine and/or escalated issues.

+ Supporting student needs by responding to questions.

+ Representing the department to internal and external parties (e.g., at meetings, conferences, etc.).

+ Developing complex queries requiring connections between multiple tables/databases in response to non-routine issues.

+ Evaluating the impact of events, programs, and activities.

+ Organizing and coordinating special projects and/or initiatives for the Vice President of Enrollment Management and Marketing, and Director of Enrollment Partnerships.

+ Provide clerical and administrative support for the Vice President and the Director of Enrollment Partnerships in the Division of Enrollment Management.

Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m., with required morning, lunch, and afternoon breaks. Occasional additional, evening and/or weekend hours may be required.

Working Conditions: Positions in this class typically require: stooping, kneeling, crouching, reaching, walking, pushing, pulling, fingering, grasping, talking, hearing, seeing, and repetitive motions. Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Wage: $21.09 per hour or the appropriate transfer rate for current University of Maine System employees.

Benefits: UMA offers a wide range of benefits (https://www.maine.edu/human-resources/benefits/) for employees, including, but not limited to, tuition benefits (employee and dependent), comprehensive insurance coverage including medical, dental, vision, life insurance, and short and long-term disability as well as retirement plan options. View our Benefits Information Summary for ACSUM Employees (https://docs.google.com/document/d/1zQZwa0-iZqe8AG89luKhUlKjxA-h0kQt/edit?usp=drive\_link&ouid=118418678467207571586&rtpof=true&sd=true) to learn more.

Qualifications:

Required:

+ High school diploma or GED; AND three years of academic or administrative support experience.

+ Computer literacy, including proficiency with Microsoft applications and data entry and retrieval

+ Excellent organizational skills and attention to detail

+ Excellent oral and written communication skills, including strong telephone and interpersonal communication skills

+ Ability to work as part of a team and independently

+ Ability to problem-solve in a fast-paced environment

+ Must enjoy working with the public both by telephone, electronically, and in person

Preferred:

+ 60 credits or more of higher education or equivalent work experience and training

+ Experience working in higher education, preferably student enrollment functions

+ Knowledge of student enterprise data systems such as PeopleSoft/Oracle Campus Solutions

+ Familiarity with contact relationship management (CRM) databases

+ Familiarity with the University of Maine at Augusta or the University of Maine System.

+ Knowledge of document imaging and management.

A full position description can be found online here (https://drive.google.com/file/d/1hWX\_lGAlpnk97iwsnGg3evWJYqonoBu\_/view?usp=sharing) .

Application Process:

To apply, please submit the following documents via the "Apply for Position" link:

+ Cover letter

+ Resume

+ Be prepared to provide contact information for three professional references when requested.

Incomplete application materials cannot be considered.

We are not able to consider applicants who require Visa sponsorship support.

Review of applications will begin immediately. Applications received after December 2, 2025, will be considered at the discretion of the university.

Background screening is mandatory for the successful applicant.

Equal Opportunity Statement:

The University of Maine System (the System) is an equal opportunity institution committed to fostering a nondiscriminatory environment and complying with all applicable nondiscrimination laws. Consistent with State and Federal law, the System does not discriminate on the basis of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability (physical or mental), genetic information, pregnancy, or veteran or military status in any aspect of its education, programs and activities, and employment. The System provides reasonable accommodations to qualified individuals with disabilities upon request. If you believe you have experienced discrimination or harassment, you are encouraged to contact the System Office of Equal Opportunity and Title IX Services at 5713 Chadbourne Hall, Room 412, Orono, ME 04469-5713, by calling 207.581.1226, or via TTY at 711 (Maine Relay System). For more information about Title IX or to file a complaint, please contact the UMS Title IX Coordinator at www.maine.edu/title-ix/.

Clery Act:

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, such as the University, prepare, publish and distribute an Annual Security Report, (ASR) and provide notice of the availability of the ASR to all prospective employees. This report consists of two basic parts: disclosure of the University’s crime statistics for the past three calendar years; and disclosures regarding the University’s current campus security policies. You may view the University’s Annual Security Report (https://www.uma.edu/compliance/annual-security-report/) .

About the University of Maine System

The University of Maine System (UMS), established in 1968, consists of seven universities and the University of Maine School of Law, spread across various locations in Maine. UMS provides system-wide services and governance from these locations, leveraging the distinct strengths and collaborations among its institutions to advance strategic priorities for UMS (https://www.maine.edu/strategic-plan/) and the state of Maine.

Choosing UMS means opting for a high quality of life supported by excellent benefits such as tuition waivers, robust retirement contributions, and comprehensive insurance coverage including medical, dental, vision, life, and disability. Maine's diverse landscapes, from accessible wilderness and rugged coastline to urban centers and rural communities, offer numerous cultural activities, strong public schools, safe neighborhoods, and high-quality healthcare. Discover more about Maine's exemplary lifestyle on the Maine Office of Tourism website (https://visitmaine.com/plan-your-visit/relocating-to-maine) .