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Member Service Center Representative

Michigan First Credit Union utilizes a survey program which measures employee work related temperaments and job behaviors. Our goal is to use this information to better understand, manage, and motivate people at all levels of the company. The OAD Survey is not a test - there are no right or wrong answers, it cannot be passed or failed. It is not a performance appraisal measure, nor does it measure skills or intellect. The Survey takes about 10 - 15 minutes to complete. In Section One, you will see a list of 110 adjectives. The directions will instruct you to check those words which you believe describe yourself. In Section Two, you will see the same adjectives listed in the same order. This time you will be instructed to select those words which you believe describe how you must behave in your current job. That's all there is to it. Thank you for your participation.”

Address:

27000 Evergreen Rd, Lathrup Village, MI 48076

PAY: $18.00/hr

Below are the possible shifts.

- 8a-5 – 1-2

- 9a-6 – 2

- 10a-7 – 2

- 11a-8 – 2

- 12p-9p - 2

5 days per week. 1 weekend day will need to be worked, Saturday or Sunday. So they will recieve 1 day off, during the week. If the candidate cannot work one weekend day, we cannot consider them. Will not have consecutive days off typically . The only shift that is currently doing that is the 12-9pm shift.

TRAINING:

- Training – M-F 8am to 5pm. 3 Months with a 1 hour lunch.

- Will continue to train in their teams: shadow, do and teach back method. 2-3 months

Dress: Business Casual

MFCU Job Description:

Charismatic. Friendly. Problem solver. Team player. Does this sound like you? If so, we’ve got the perfect position for you in our Call Center.

Become a part of 365 Live, our 24-hour Call Center. As a Member Service Center Representative at Michigan First Credit Union, you’ll be challenged to deliver five-star service while building relationships with our members. We’re a family here, so outstanding teamwork is a must. Our number one goal is to make our members feel like they can call us for anything, anytime, and they’ll be able to hang up the phone feeling confident and satisfied.

What You’ll Do:

+ Answer an average of 80-100 calls per day by addressing members inquiries, solving problems and providing new product information.

+ Answer members telephone calls promptly and in an appropriate manner

+ Answer inquiries on banking products including checking, savings, loans and lines of credit

+ Document all customer inquiries and comments thoroughly and quickly

+ Maintain good business relations with members, courteously and promptly resolving member problems or questions, and effectively assisting with member account problem

+ Determine members financial service’s needs, and recommend services and products that address these needs

+ Collect member loan payments.

+ Handle various accounting transactions.

+ Deliver stellar service to credit union members.

Skills

data entry, Customer service, member service, call center

Experience Level

Entry Level

Job Type & Location

This is a Permanent position based out of Lathrup Village, MI.

Pay and Benefits

The pay range for this position is $33280.00 - $40560.00/yr.

Company benefits will be shared, upon request. We do have a benefit overview that we can send over when the appropriate time is met. Please follow up with me directly on any questions. Thank you!

Workplace Type

This is a fully onsite position in Lathrup Village,MI.

Application Deadline

This position is anticipated to close on Dec 2, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.