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The Role

The Suites Coordinator is primarily responsible for delivering a superior level of service to Suite Members. The coordinator will support the Suites Manager in day-to-day operations and coordination of event information. The Suite Coordinator should be a professional, customer service-oriented, well organized and positive individual. The Suites Coordinator will work under the guidance of the Suites Manager.

Legends & ASM Global

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

Global Hospitality

We believe that exceptional venue experiences should extend beyond game day and show time. From five-star feasts and craft cocktails to local eats and sizzling chef-inspired creations, we are renowned for our exceptional dining experiences. Our fresh, creative cuisine is just the beginning. We strive to delight guests at every turn: candy walls, in-house bakeshops, and a warm welcome at every turn.

Raymond James Stadium

Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers and premier venue for several large stadium events. The partnership includes overseeing the Raymond James Stadium food and beverage program development and management for concessions, suites and premium areas for all game days, concerts, special events and any food and beverage related activations for the iconic Pirate Ship. Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one of the best stadiums in the NFL.

The Role

The Suites Coordinator is primarily responsible for delivering a superior level of service to Suite Members. The Coordinator will support the Suites Manager in day to day operations and coordination of event information. The Suite Coordinator should be a professional, customer service-oriented, well organized and positive individual. The Suites Coordinator will work under the guidance of the Suites Manager.

Responsibilities

+ This position is focused on servicing and retaining Suite Member relationships.

+ Responsible for maintaining, account options, weekly ordering reminders, responsible for creating new accounts in POS , processing payments along with all other aspects of account management while providing exceptional customer service and hospitality.

+ Oversees the general operations of assigned Suites, including supervising the Pantry Coordinators, Suite Supervisors, Runners and Suite Attendants on Event Day

+ Responsible for servicing assigned Suite Member accounts.

+ Support the Suite operation team in setup, suite walks, cold push and all other operational needs required for successful game day execution.

+ Suite Member payment invoicing and collections and work diligently toward a 100% collection rate each year.

+ Deliver weekly touchpoints to Suite Members via email, phone or written communications to ensure a quality experience and manage client expectation.

+ Responsible for collecting orders for assigned Suites and PGL accounts.

+ Provide prompt and professional communication to Suite Members and internal staff.

+ Maintain accounts, communication with the kitchen based on special Suite Member request.

+ Additional responsibilities as determined by management.

Requirements

+ Prior sports sales/service/hospitality industry or equivalent experience is required.

+ Possess strong team-oriented work ethic and a positive, “Service-First” attitude.

+ Excellent interpersonal, verbal and written communication skills with the ability to communicate effectively at all levels both internally and externally

+ Excellent time management and organizational skills

+ Ability to work within a team environment, aiding and support to team members.

+ Previous working experience with Suites or Premium POS system.

+ Able to work flexible hours (including evenings, weekends, and holidays). Suite Coordinators are expected to be available, at minimum, the 5 days prior to an event and event day

+ Must be available for all Tampa Bay Buccaneers Games and large stadium wide events

+ Must have sufficient mobility to perform assigned tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time

+ Must have the ability to lift, push, pull approximately 25lbs as well as stand or walk for long periods of time.

+ Follow and encourage team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.