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Northern Light Health

Department: Security

Position is located: Northern Light Eastern Maine Medical Center

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 7:00 AM to 4:00 PM

Summary:

The Security Systems Operator plays a vital role in supporting the safety and security of patients, staff, and visitors across Northern Light Health and its Member Organizations. This position is responsible for the daily operation and monitoring of security technologies and critical infrastructure, with a primary focus on ID Badge Management. Additional responsibilities include oversight and support of access control systems, video surveillance, infant protection, mass notification, and incident reporting platforms. Operating within a healthcare environment, the Security Systems Operator works closely with both clinical and non-clinical departments, as well as external vendors, to ensure the effective operation and regulatory compliance of all security systems. This technical role demands a solid understanding of healthcare workflows, strong attention to detail, and the ability to adapt to evolving safety and security needs in a fast-paced care setting. Workflow includes reviewing data imports from Human Resources for new, transferring and terminating employees creating new ID badges, updating existing and deactivating as needed. The position requires assigning proper access clearances to staff and modifying as transfers occur. Daily review of badge reject file for attempted use of lost or deactivated badges and following up with appropriate department leadership as needed. The Badge Office provides ID badges for the majority of Member Organizations and requires accurate tracking of badges made for each MO for proper cost transfer. The delivered result from this position has impact and influence over work related to others across service lines within Northern Light Health. Receives general supervision and may act independently to achieve established goals, consulting with management as appropriate. The position requires the ability to organize, prioritize and reprioritize on short notice while maintaining acute attention to detail with a high degree of professionalism and business maturity. Excellent communication skills to effectively and tactfully respond to persons on all levels and maintains productive relationships.

Responsibilities:

Operation of Security Systems and Technologies:

+ CCure Access Control.

+ ExacqVision Video Management.

+ Omnigo Computer Aided Dispatch and Report Management.

+ Omnigo Command & Planning.

+ AllGuard Staff Duress.

+ Infant Abduction Systems.

+ Regroup Mass Notification.

+ EON RedSky E911.

+ T2-Flex Parking.

+ Panic Alarm Systems.

+ Intrusion Alarm Systems.

+ Various other systems and technologies used by and for Security purposes at EMMC and Northern Light Health entities and organizations.

Operation of the NLH Access Control and Employee Identification Badge System:

+ Ensures compliance with established personnel badging standards for both employees and non-employees.

+ Maintains appropriate clearance levels and access restrictions.

+ Monitors system integrations with Infor, API Timeclocks, Volante Deduct-It, and various other IS applications.

User Support:

+ Serves as initial point of contact for ID Badge Issues.

+ Provides requested and required reports for department leaders, human resources, risk management, compliance, and security leadership.

Compliance, Documentation, and Reporting:

+ Maintain accurate documentation related to security systems, incidents, and operations.

+ Ensure privacy standards compliance with CMS, CISA, IoMT, and organizational policies.

+ Support Information Systems (IS), Information Security (InfoSec), and relative IS operations and technology, as directed.

+ Handle and protect highly confidential patient, employee and/or company proprietary information, in accordance with hospital &system policies, HIPAA requirements and the highest level of ethical standards.

Equipment and Inventory Management:

+ Assist in preventive maintenance and inspections of security equipment.

+ Support department inventory control and equipment accountability.

+ Monitor and track supply levels of security equipment, parts, and supplies.

All other duties and responsibilities assigned by Manager of Security.

Other Information:

+ Valid State Driver’s License and meets Northern Light Health insurability standards.

+ Must complete assigned training and education in accordance with organizational standards and expectations.

+ Strong keyboarding and computer skills required.

+ Strong attention to detail required.

+ Excellent communication and problem-solving skills.

+ Ability to manage sensitive and confidential information appropriately.

Preferred, but not required:

+ Experience with security technologies in complex environments.

+ Experience and knowledge of access control technology.

Competencies and Skills

+ Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.

+ Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals.

+ Adobe Acrobat

+ Basic Life Support

+ Cyber Security

+ Experience with MySQL, Oracle, SAP, SQL Server.

+ Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.

+ Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.

+ Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.

+ Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.

+ Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.

+ Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.

+ Experience supporting hardware including computers, laptops, network devices and telephones.

+ Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.

+ Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.

+ Word processing, spreadsheets, data entry, database experience and other computer related skills.

+ Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.

+ Presentation software with the ability to create presentations with the ability to incorporate animation, audio, video, time delays, as well as designing themes and variants with animations and effects.

+ MS Teams

+ Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.

+ Multi-line phone, scanner, photocopier, fax, and internet.

+ Experience with operating a network.

+ OneNote

+ Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.

+ Public Speaking

+ Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .

+ Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.

+ Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.

+ Experience supporting software issues that includes remote troubleshooting capabilities and installation assistance.

+ Troubleshooting

+ Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.

+ Experience in developing a website for the internet/intranet.

+ Zoom

Required Experience

+ 0 year/years of Technical Experience

Working Conditions

+ Potential exposure to abusive and/or aggressive people.

+ Potential exposure to diseases or infections.

+ Need to travel to perform responsible duties

+ Work with computers, typing, reading or writing.

+ Work beyond the regularly scheduled hours.

+ Lifting, moving and loading less than 20 pounds.

+ Prolonged periods of sitting.

+ Prolonged periods of standing.

+ Prolonged periods of walking.

Brewer, Maine, Corporate Office, Cianchette, Foundation, Finance, Human Resources, Legal Services

Position Security Systems OperatorLocation Req ID 84516