• Dispatcher - Level I

    UPMC (Jamestown, NY)


    Join Our Team to Make a Difference Every Night

     

    Are you ready to play a vital role in emergency response and patient care coordination? UPMC Chautauqua Services is seeking a Full-Time Dispatcher - Level I to join our team in Jamestown, NY. This night shift (7:00 PM - 7:00 AM) position follows a 4-on/4-off schedule with required weekend and holidays, offering a dynamic opportunity to serve your community when it matters most. As a Dispatcher, you'll be at the heart of our operations: receiving calls, dispatching personnel and equipment, and scheduling non-emergency transports. UPMC offers a comprehensive Total Rewards Benefits package and opportunities for career growth. If you thrive in a fast-paced environment and are passionate about helping others, apply today!

    Responsibilities Include:

    + Receive and process incoming calls and radio requests for service.

    + Dispatch appropriate resources via radio, phone, or pager.

    + Schedule non-emergency transports for ambulance and wheelchair divisions.

    + Communicate with Crew Chiefs, PSAPs, and public safety entities.

    + Monitor alarm systems and take appropriate action.

    + Maintain accurate data entry in computer-aided dispatch systems.

    + Access mission-critical information for Starflight and MCIs.

    + Ensure proper radio and telephone etiquette at all times.

    + Fill open staffing shifts when needed.

    + Coordinate with security and supervisors regarding transfers and safety.

    Required:

    + Must attend communications staff meetings as requested.

    + Must have good interpersonal skills.

    + Be able to pleasantly and efficiently handle radio and telephonic calls for service.

    + Must have a working knowledge of basic Windows-based computer programs to include Outlook, Word, and Excel.

    + Frequent contact with 911 Centers, physicians, EMS/Fire Personnel (paid or volunteer), police agencies, aeromedical personnel, MTS Division staff, patients, and families.

    Preferred:

    + NYS CFR, EMT, medical terminology, or similar medical background.

    Licensure, Certifications, and Clearances:

    + Must have and maintain CPR for the professional Rescuer (AHA or equivalent) within 30 days.

    + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

    + NYS Staff Exclusion List (NYSEL)

     

    UPMC is an Equal Opportunity Employer/Disability/Veteran