• Help Desk Support Specialist

    Insight Global (New Orleans, LA)


    Job Description

    Insight Global is seeking a Tier 1 Help Desk Technician to provide intermediate-level technical support for a credit union’s employees and systems. This role bridges Tier 1 and Tier 2 support, handling escalated issues that require deeper troubleshooting while maintaining excellent customer service. The position is part-time, ideal for candidates with strong technical aptitude and a passion for problem-solving in a financial services environment. Travel to other offices may be required in a 10-mile vicinity

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    * Education: High school diploma or equivalent; IT certifications (CompTIA A+, Network+) preferred.

    * Experience:

    * 1–2 years in IT support or help desk environment.

    * Familiarity with Windows OS, Microsoft 365, and basic networking concepts.

    * Strong troubleshooting and analytical skills.

    * Excellent communication and customer service abilities.

    * Ability to work independently and manage time effectively. * Experience with credit union or financial institution systems.

    * Knowledge of security best practices and compliance requirements.

    * Familiarity with ticketing systems (e.g., ServiceNow, Zendesk).