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Inside Sales Assistant

Rite Hite Corp

1 Positions

ID: JR101921

Posted On 11/17/2025

Job Overview

**Rite-Hite** is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

What We Offer:

Rite-Hite provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.

Job Description:

Join a team that combines technical problem-solving with outstanding customer support. Rite-Hite is seeking an **Inside Sales Assistant** to provide critical sales support across our full product offering. In this role, you’ll partner closely with field sales, rep organizations, and internal teams to ensure accurate quotes, smooth order processing, and exceptional customer experiences.

What You’ll Do

You’ll play a key role in supporting sales operations by:

Sales & Customer Support

+ Serve as a primary resource for field salespeople, rep organizations, Regional Managers, and Business Development Managers.

+ Communicate product information and respond to questions about designs, applications, and technical details.

+ Provide timely, accurate information to representatives and customers.

Order Processing & Project Support

+ Read and interpret construction documents, blueprints, and specifications to design, apply, and quote projects.

+ Process orders using internal quoting and order-entry systems.

+ Review orders for accuracy and completeness prior to production.

+ Prepare submittal packages, approval drawings, and written specifications.

+ Coordinate tracking updates and support basic post-shipping customer service.

Operational Efficiency

+ Organize and streamline daily workload to reduce errors and improve turnaround time.

+ Support and coordinate warranty claims.

+ Communicate service solutions effectively to reps and customers.

+ Help execute sales strategies and meet project deadlines as guided by sales leadership.

What You Bring

Education & Experience

+ Associate degree required; 1–2 years of relevant experience or training.

+ Bachelor’s degree in Business or related field preferred.

Skills & Competencies

+ Strong customer service and communication skills (written and verbal).

+ Ability to read and interpret technical documents, product manuals, and installation instructions.

+ Proficiency with Microsoft Office (Excel, Word, Outlook, Teams), Windows OS, and experience with JDE Edwards a plus.

+ Familiarity with takeoff software such as Adobe or Bluebeam.

+ Solid math skills (fractions, percentages, ratios, basic calculations).

+ Ability to solve practical problems and handle varied tasks with some standardization.

If you’re detail-oriented, collaborative, and enjoy supporting a fast-paced sales environment, we’d love to hear from you. Apply today to join the Rite-Hite team!

Additional Job Information:

Primary Contact

11661

Dawn Sheffer

,

563-587-6047

Phone

Phone

Phone

563-589-2764

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Customer Service

Maintenance/Repair

Manufacturing

Sales/Service

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1217

Job REQ #

JR101921

\# Positions

1

Start Date

20251117

End Date

20251219

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Rite Hite Corp

About the Company

RITE-HITE® Corporation, headquartered in Milwaukee, WI, is an industry leader in the manufacture and sale of loading dock and materials-handling products designed for maximum safety, productivity, and reduced operating costs. RITE-HITE first rose to prominence as a manufacturer of loading dock equipment with an original product line that consisted primarily of loading dock levelers and vehicle restraint systems.

However, with its 1991 acquisition of FROMMELT(TM) Industries, Dubuque, Iowa, RITE-HITE's lineup of dock products was significantly broadened to include industrial power doors, cooler/freezer doors, and dock seals and shelters. Recognizing the need of its customers and an industry's shift toward a preventive maintenance philosophy, RITE-HITE has a separate division dedicated solely to aftermarket sales and service.

The family-owned corporation was founded in 1965 by Arthur K. White, father of RITE-HITE president, Michael White. The company has historically placed a strong emphasis on research and development, leading to new products that pioneer the loading dock industry. In its early years, RITE-HITE established itself as a manufacturer of loading dock equipment of unequalled quality - and that reputation holds true today. A 12-month guarantee of customer satisfaction is standard on all RITE-HITE products sold.

After 30 years, RITE-HITE Corporation remains a leading producer of loading dock and materials-handling products that provide solutions to maximize dock and warehouse safety and productivity. RITE-HITE employs approximately 1600, and maintains more than 30 representative organizations at over 100 different locations throughout Asia, Europe, and North America.

Rite-Hite Corporation is a very family friendly, flexible employer with a pleasant, air conditioned, clean work environment.  We are experiencing dyamic growth and have added a second shift manufacturing shift to help us meet our ever growing business demands.  We offer competitive pay with an attractive benefit package.  We provide paid on the job training for our entry level manufacturing associate positions with great advancement opportunities. Apply today to learn more about this exciting career opportunity.