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VITRA Health is hiring, and we believe that our team is the key to our success. That is why we are looking for an Assessment and Admissions Scheduler to join our Braintree team. If you're a passionate, caring, motivated professional who is looking to make a difference in your community, we encourage you to apply today!

VITRA Health understands that most caregivers face tremendous financial and emotional challenges, often without compensation or support for their selfless efforts. That's why, at VITRA, we provide comprehensive assistance to caregivers with financial support, a customized care plan, community resources, and caring teams of nurses and case managers.

Job Overview:

The Assessment and Admissions Scheduler will utilize scheduling software to create and maintain client and employees' schedules. They will act as a resource to clients and employees by answering questions, resolving conflicts, making changes to services, and managing all other communications. If you are someone passionate about advocating for your clients and facilitating the success of clients remaining safely in their homes, we encourage you to apply today!

This role is a full-time role at 32+ per week. Overtime pay is available after 40 hours.

Essential Functions:

+ Confirm the day and time of services for new clients, update client files/system appropriately.

+ Utilize our scheduling system to schedule team members based on certifications, skills, experience, location, and availability requirements of clients.

+ Answer and respond to live calls via the Caregiver Hotline.

+ Create and maintain client and employee schedules.

+ Partner with the team to resolve scheduling conflicts as they occur including employee call-outs, changes in client's or employee's availability, etc.

+ Partner with the Program Manager, Intake, HR, and Recruiting teams to identify gaps in the availability of current employees and client needs to create the hiring forecast

+ Identify opportunities for improving or streamlining processes.

+ Act as a subject matter expert and resource to other team members.

+ Provide high quality customer service to both clients and caregivers.

+ Communicate with necessary parties of any change in schedule, staff availability, or any other situation that may arise.

+ Must meet or exceed given KPI's on a consistent basis.

+ Other duties as assigned.

Education, Experience and Licensure Requirements:

+ Willingness to travel within the assigned region is required.

+ Valid driver's license and reliable transportation required.

+ Fluency in both English and second language strongly preferred.

+ Minimum 1 year of scheduling, administrative assistant, medical receptionist, clerical data entry, or relevant experience required.

+ High volume scheduling experience preferred.

+ Experience in healthcare scheduling or home health scheduling preferred.

+ Experience utilizing scheduling software, Salesforce, preferred.

+ Microsoft Suite and Google Suite proficiency required.

+ Previous experience in the direct care of elders or adults with disabilities preferred.

+ Case management, behavioral health, social services and/or community health worker experience preferred.

+ Strong communication, documentation, and organizational skills are required.

+ Must be solution oriented and be able to multitask.

+ CPR Certification.

Physical and Environmental Demands:

+ Works in a clean, well-lit environment with fluctuating temperatures in close proximity to others.

+ Requires substantial periods of repetitive work utilizing a computer, monitor, keyboard, and mouse.

+ Requires lifting and carrying equipment and supplies weighing up to 35 pounds; require pushing and pulling equipment and supplies weighing up to 35 pounds; require walking and standing; requires frequent sitting more than 75% of the workday; requires the ability to navigate stairs; requires visual acuity and manual dexterity to operate equipment.

Perks and Benefits:

+ Health Insurance with a 75% employer contribution.

+ Dental and Vision Benefits.

+ Supplemental Benefits

+ Life, Accident, Critical Illness and Disability Insurance.

+ 401K with a company match.

+ Accrued Paid-Time-Off.

+ ADP LifeMart Corporate Discounts

+ Competitive Pay Rates.

+ Wellness Benefits.

+ Tuition Reimbursement.

+ Supportive team structure and company culture with a focus on work/life balance.

VITRA Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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