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Paratransit Manager

The Paratransit Manager acts as the Transdev operations liaison working with the client’s and Transdev employees. Evaluates and interacts with the vehicle drivers and their Operations team, to include coaching, mentoring, discipline, hiring, and termination as necessary. They are accountable for shift performance and compliance with processes, training, and system emergency responses.

The Paratransit Manager assures coordination with other shifts and drives process improvements. Acts as an intermediary between the Operators, Reservationist, Dispatchers, to the General Manager.

This position is located at our Jefferson Parish, Louisiana location.

Transdev is proud to offer:

+ Competitive compensation package of minimum $68,360 – maximum $72,920

Benefits include:

+ Vacation: minimum of two (2) weeks

+ Sick days: 5 days

+ Holidays: 6 days

+ Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

+ Supervise the daily activity of the Operations Supervisor (OS) to ensure efficient operation of the shift

+ Drive special projects and programs completion assigned by the Senior Operations Manager (SOM)

+ May be assigned to attend meetings with the client to represent SOM or other functional managers. Communicate clearly with the different stakeholders, both Transdev management and the client accordingly

+ Support client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders

+ Participate in Lean/Kaizen, and other Operational Excellence initiatives

+ Interpret metrics, finds opportunities and implements actions to drive results

+ Ensure compliance throughout the site to global process standards and works on continuous improvement initiatives

+ Performs all vehicle driver safety evaluation ride checks, observation of drivers while on route/test track, and prescribes the necessary retraining; Manage and administer the performance-based pay program for all subordinate employees. Involve the SOM for managers’ evaluations

+ Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offers ideas towards resolution

+ Ensure daily operation processes are conducted as expected, including, but not limited to: assignments, start of shift egress, out of office management, pre-briefs and debriefs

+ Responds to service problems including outages, rerouting, accidents and incidents with the goal of restoration of interrupted service and testing; supports drivers in preparing accident reports including post-accident drug and alcohol testing according to policy

+ Interacts with and assists passengers as necessary

+ Investigates and responds to unsafe location/situation reports; makes recommendations and/or changes to resolve the unsafe situation

+ Develops and schedules program work plan in accordance with specifications in conjunction with client staff; oversees daily operations and coordinates activities of program; determines priorities.

+ Maintains routine records and performs a variety of clerical work activities related to the property operation

+ Maintains high degree of confidentiality of all information.

+ All other duties as assigned

Qualifications:

+ Associate degree from an accredited university or 2+ years of operations experience leading teams

+ Preferred Education: Degree in Engineering, Operations, or a related field is a plus

+ Two or more years of relevant experience desired, but not necessary; however, some supervisory experience, required

+ Knowledge of service area and ability to read a map/digital map directions

+ Ability to use a computer to generate reports and schedules

+ Ability to supervise others and make quality business decisions regarding operations

+ Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes

+ Good written and oral communication skills

+ Ability to organize and perform work efficiently; strong analytical skills and attention to details

+ Travel up to 20% of the time

+ Must be on call and responsive for 24/7 operations

+ Work flexible schedule/shift/work area, including weekends, nights and/or holidays including standing and walking for up to 10 hours during shifts

+ Can work with Trapeze, Lytx, Jobvite, REI, and other various programs

Physical Requirements:

The essential functions of this position require the ability to:

+ Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed

+ outside, work alone and in remote locations.

+ Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible

+ sloped ground or slippery and uneven surfaces

+ Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at

+ ground level

+ Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable

+ amounts of dust, vehicle fumes and noise

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected]

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

+ Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).

+ Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ5

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Operations Management & Supervisory

Job Type: Full Time

Req ID: 6736

Pay Group: 6F9

Cost Center: 480

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.