"Alerted.org

Senior Customer Service Representative – Pre-Operative Planning

**Location:** Weston, FL | First Shift (7:00am – 3:30pm) | Onsite

**Openings:** 3 Positions

**Pay Rate:** $20.00/hr

If you thrive in a fast-paced, highly technical environment and take pride in producing top-quality work, we’d love to meet you! Our team is growing, and we’re searching for three detail-oriented professionals to help us keep up with rising demand.

Please Note:

+ This role is **onsite only** – remote work isn’t available.

+ Due to growth, overtime may be required and can occasionally exceed 55 hours a week.

What You’ll Do

+ Use proprietary software to create and complete surgical cases

+ Review CT scans for compliance with surgical protocols

+ Segment CT scans to build 3D models of patient bone anatomy

+ Produce pre-operative plans for robotically-assisted hip and knee replacements

+ Ensure landmark selection, implant sizing, and positioning are precise

+ Upload finalized plans for field teams and document all steps thoroughly

+ Consistently follow work instructions to maintain quality

What You’ll Bring

+ Minimum 2 years’ relevant work experience OR an Associate’s degree or higher

+ High school diploma required, Bachelor’s degree preferred

+ Strong English language skills (speaking and reading)

+ Experience with Microsoft Office Suite (required); familiarity with SharePoint or Materialize MIMICS is a plus

+ Adobe Photoshop skills a bonus

+ Certification or experience in radiology (CT/X-Ray/MRI), nursing, or anatomy coursework is helpful

+ Customer service mindset and excellent communication skills

+ Ability to multitask and prioritize in a busy environment

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Trust the office staffing pioneer.

Finding the right job isn’t always easy. Kelly ® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at it!

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.