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Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies.

Status: Full Time

SUMMARY:  Ultimate responsibility for the overall operations of their branch / department, under the direction of a regional manager, director or other executive leadership. Develops, coordinates, and implements daily operations and monitors department’s progress.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

+ Works to streamline processes, eliminate rework, and meet departmental goals.

+ Lead the team in department processes.

+ Handles customer complaints, including Communication Forms, and established policies and procedures.

+ Help coordinate issues with the branch building when appropriate.

+ Will oversee and be responsible for quality indicators as specified by manager.

+ Interviews, hires, evaluates, disciplines and motivates appropriate personnel.

+ Perform Performance Improvement activities and outcomes.

+ Delegate job responsibilities efficiently and insure that delegated tasks are carried out properly.

+ Follow the established processes for employee time and attendance, expense reports, and petty cash.

+ Develop individual and team training modules as it relates to products and changes to payer policies.

+ Accountable to manage to budget and adjust operations to meet financial performance.

+ Work closely with company leadership in developing/meeting company goals and objective.

+ Knowledgeable of and responsible for current company policies and procedures as they relate to the above duties.

+ Works closely with other leadership and staff to ensure that the workflow is maintained within established time frames.

+ Ensure all areas of responsibility are survey ready at all times.

+ Must maintain a genuine care and concern for patients and their families.

+ Other duties as requested by management.

SUPERVISORY RESPONSIBILITES

This position will have supervisory responsibilities.

QUALIFICATIONS

Required

+ Respiratory licensure

To perform this job successfully, an individual must be professional, proactive, and positive with internal and external customers. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

+ Strong knowledge of the DME industry, services, and operations

+ Demonstrated leadership accountability within the industry and multiple facets/departments of operations which includes equipment, payer sources, regulatory aspects, and front-line/customer engagement experience.

Language Skills

Proficient English both verbal and written

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure using a calculator.

Analytical & Problem Solving Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. All employees are required to work in a safe manner. Position may require driving in all four seasons.

WORK ENVIRONMENT

The work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position could be in an office, retail or warehouse environment. May be required to drive to other locations in all weather conditions as necessary.

By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at https://hartmedical.org/application-agreement.

IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.

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