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Client Service Coordinator – Per Diem

Compensation: $26 – $30/hour + $5.50/hr differential for shifts between 6 PM – 6 AM

Schedule: 8 hour shifts with varying start times

This is a per diem position with shifts scheduled as needed. New casual employees must complete four full training shifts (8 hours each) before picking up independent shifts. Active casual team members are required to work at least one shift per month to maintain status.

About the Role:

Are you passionate about providing exceptional client service and creating a welcoming environment for pets and their owners? SAGE San Francisco is seeking a Client Service Coordinator to join our team on a per diem basis. If you thrive in a fast-paced environment, enjoy working with animals, and want to make a difference for clients and their pets, this role is for you!

Key Responsibilities:

+ Client Interaction: Greet clients and pets with warmth, ensuring a positive experience

+ Appointment & Schedule Management: Coordinate appointments, procedures, and clinic operations

+ Communication: Answer phones, respond to emails, and manage messages via Tiger Text

+ Record Keeping: Accurately maintain client and patient records in PIM software (EzyVet) while ensuring confidentiality

+ Check-In & Check-Out: Process client paperwork, verify information, and handle payments

+ Billing & Invoicing: Assist with fee calculations, process payments, and generate invoices

+ Client Education: Provide general pet care guidance and answer client questions

+ Facility Maintenance: Keep the reception area organized, clean, and welcoming

+ Team Collaboration: Work closely with veterinary staff to support smooth clinic operations

+ Emergency Response: Handle urgent situations calmly, escalating as appropriate

+ Problem Solving: Address client concerns professionally and efficiently

Qualifications:

+ High school diploma or equivalent

+ 1+ years of customer service experience (veterinary experience preferred)

+ 1+ years of hospitality experience, providing a welcoming environment for clients

+ Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

+ Comfortable with typing 45+ WPM, 10-key calculator use, and data entry

+ Experience with PIM software (EzyVet) preferred

+ Strong phone etiquette and client communication skills

Who You Are:

+ Warm, professional, and compassionate

+ Organized, adaptable, and able to multitask in a fast-paced environment

+ Problem-solver with discretion and strong attention to detail

+ Tech-savvy with basic computer skills and willingness to learn veterinary software

+ Positive attitude, eagerness to learn, and a passion for client service

Why Join Us:

+ Make a difference in the lives of pets and their families

+ Casual, flexible scheduling

+ Opportunity to grow in a supportive, team-oriented environment

Let your passion for animals and customer care shine in a role where you truly make an impact!

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

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