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Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Join AWS Infrastructure Services as a Logistics Warehouse Me Manager and be part of the elite team that keeps the world's largest cloud infrastructure running! In this high-impact role, you'll lead a dynamic team responsible for managing critical supply chain operations that directly support millions of AWS customers worldwide.

As a key leader in our warehouse operations, you'll drive operational excellence through data-driven decision making and innovative problem-solving. You'll have the opportunity to develop and mentor high-performing teams while managing essential workflows that maintain AWS's industry-leading service standards.

This role offers:

• Direct impact on AWS's global infrastructure operations

• Leadership opportunities in a fast-paced, technology-driven environment

• Chance to innovate and implement process improvements at scale

• Career growth within one of the world's most customer-centric companies

• Collaboration with diverse teams across AWS Infrastructure Services

• Competitive compensation and comprehensive benefits package

You'll be joining a diverse team of professionals who are passionate about maintaining AWS's position as the world's most comprehensive cloud platform. If you're excited about leading teams, driving operational excellence, and being part of the technology that powers the future, we want to talk to you!

Key job responsibilities

• Lead and develop a team of 12+ direct reports, ensuring high performance and professional growth

• Drive operational excellence across inbound, outbound, and customer support workflows

• Maintain critical Service Level Agreements (SLAs) including 48-hour receiving and 24-hour request processing

• Manage financial resources and operational budgets within assigned area

• Monitor and optimize key performance indicators (KPIs) and operational metrics

• Ensure compliance with safety standards and quality control requirements

• Implement continuous improvement initiatives and process optimization

• Coordinate with cross-functional teams to achieve organizational goals

A day in the life

As a Logistics Warehouse Manager, your day starts with reviewing operational metrics and conducting a shift huddle with your team. You'll monitor inbound deliveries, oversee customer support tickets, and ensure outbound operations meet SLAs. Throughout the month, you'll conduct 1:1s with team members, collaborate with stakeholders across AWS, and work on process improvement initiatives. You'll partner with other managers to balance workload, resolve escalations, and ensure smooth operations across all shifts. Your focus will be on maintaining high standards of safety, quality, and efficiency while developing your team's capabilities.

About the team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- High School diploma or equivalent

- Experience in warehouse operations and logistics or equivalent

- 3+ years of people management experience

- Experience in computer skills, including proficiency in MS Office (Word, Excel, PowerPoint)

Preferred Qualifications

- Bachelor's degree in Supply Chain, Business, Engineering, or a related field

- Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma

- Experience analyzing data to make business decisions

- Experience leading process improvements

- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment

- Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks

- Knowledge of Warehouse Management System Software including Warehouse control systems

- Experience in high-volume, fast-paced logistics environments

- Strong stakeholder management and communication skills

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $65,000/year in our lowest geographic market up to $125,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.