"Alerted.org

Adecco has partnered with a client company in Leola PA to fill a Direct Hire **Customer Service Representative** role. Hours M-F 7:30am - 4pm paying $18-$25 depending on experience.

Key Responsibilities

+ Respond to customer inquiries by phone, email, or in person.

+ Assist with warranty claims, service requests, and product questions.

+ Coordinate repairs with service technicians, parts, purchasing, and production teams.

+ Record customer interactions and resolutions in the ERP system.

+ Explain warranty coverage, maintenance guidelines, and proper home care.

+ Process replacement part orders and track shipments.

+ Handle escalated concerns professionally and work toward fair solutions.

+ Share customer feedback with sales and manufacturing for improvement.

+ Follow all federal, state, and company regulations.

+ Support service campaigns and customer satisfaction projects.

Qualifications

+ High school diploma or equivalent (degree preferred).

+ 2+ years of customer service experience; housing, construction, or homebuilding experience a plus.

+ Proficient in Microsoft Office and ERP systems.

+ Knowledge of manufactured housing or warranty processes preferred.

+ Bilingual (English/Spanish) a plus.

**Pay Details:** $18.00 to $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.