• Customer Service Representative II

    ZF (Marshall, IL)


    Customer Service Representative II

     

    Country/Region: US

    Location:

    Marshall, IL, US, 62441

     

    Req ID 83290 | Elec Op - Marshall, United States ZF Active Safety and Electronics US LLC

    Job Description

    About the team

     

    The team ensures on-time customer deliveries by managing production schedules, monitoring SAP and EDI data, and resolving quality and shipment issues, while maintaining strong customer communication and supporting continuous improvement initiatives.

    What you can look forward to as Customer Service Representative:

    + Maintain customer delivery rating per established On-Time-Delivery goal.

    + Participate in Production Meetings to analyze and review shipment needs and issues within the manufacturing of products which includes production, quality, scrap and effectiveness.

    + Interface with customers regarding shipment and delivery information.

    + Notify management of customer issues affecting the Manufacturing Plan and Sales.

    + Run and Print the Ship Requirement Listing from SAP to analyze customer requirements and create deliveries for shipment in SAP. Maintain SAP activities necessary to accomplish daily shipments.

    + Assist in training new customer service representatives as needed to support team growth.

    + Interact with internal and external customers to aid in the resolution of issues.

    + Assist in completion of STL Sales Projections and 18 Month Capacity Planning as required.

    Your profile as Customer Service Representative:

    + Associate’s degree in a related field with a minimum of 4 years of experience in customer service or material/production planning; or equivalent combination of education and experience.

    + Excellent inter-personal skills, especially the ability to work in a small team environment.

    Why you should choose ZF in Marshall:

    + A supportive collaborative team environment

    + Annual Incentive Plan

    + Paid Vacation

    + 401k Plan

    + Health Care Benefits

    + Paid Holidays

    + A strong diversity culture

    + Supportive Employee Groups and community outreach activities

     

    Be part of our ZF team as Customer Service Representative and apply now!

     

    Contact

     

    Bethany Vijayakumar

    DIVERSITY COMMITMENT:

    Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.

     

    With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.

     

    Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran

     

    What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

     

    At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

    Find out how we work at ZF: