"Alerted.org

This hybrid position is based in our Kansas City office and requires in-office presence two days per week, on Tuesdays and Wednesdays.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

+ Leverage systems functionality and established processes to resolve issues daily and meet established error rate guidelines

+ Release the direct payment to our partners and release the invoice to the customer

+ Utilize problem solving and critical thinking skills to work with partners to resolve issues

+ Make quick decisions and sound judgement calls when resolving issues

+ Escalate complex issues to senior team members and/or leadership

+ Work within established procedures and adheres to quality guidelines

+ Contribute ideas for process improvement

+ Develop professional relationships with internal and external customers, maintain open lines of communication and build rapport by providing timely and professional service

+ Continue to develop skills and build upon knowledge of the direct payables processes

QUALIFICATIONS

Required:

+ High School Diploma or GED equivalent

+ Minimum 2 years of data entry experience

+ Minimum 1 year of strong customer service experience leveraging written and verbal communication skills

Preferred:

+ Proficient in Microsoft Office Suite of Programs

+ Previous experience with the Navisphere system

+ Strong written and verbal communication skills

+ Positive, professional attitude and excellent customer service skills with an ability to deal with conflict/sensitive topics

+ Strong interpersonal skills

+ Critical thinking skills and the ability to use own judgement and make decisions

+ Strong organization skills and attention to detail

+ Self-motivated and the ability to work independently

+ Ability to work in fast-paced, professional, and deadline driven environment

+ Effective in multitasking and prioritizing their skills and time

+ Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization

+ Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$17.88 - $27.88

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

EOE\Disabled\Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

+ Three medical plans which include

+ Prescription drug coverage

+ Enhanced Fertility benefits

+ Flexible Spending Accounts

+ Health Savings Account (including employer contribution)

+ Dental and Vision

+ Basic and Supplemental Life Insurance

+ Short-Term and Long-Term Disability

+ Paid observed holidays

+ 2 paid floating holidays for U.S. hourly employees

+ Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

+ Paid parental leave

+ Paid time off to volunteer in your community

+ Charitable Giving Match Program

+ 401(k) with 6% company matching

+ Employee Stock Purchase Plan

+ Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING (https://www.chrobinson.com/en-us/about-us/careers/life-at-chr/benefits-and-wellbeing/) page

Why Do You Belong at C.H. Robinson?

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .