• Customer Service Representative

    Eastman Kodak Company (Rochester, NY)


    Customer Service Representative

     

    Date:Nov 19, 2025

     

    Company: Kodak

     

    Role Overview

     

    The Customer Service Representative will work closely with the customer and Kodak internal partners ensuring order to cash processing expectations are met. Multi-faceted role that supports warehouse facilities, supply chain, logistics, Sales, Service and the credit/collections department. Processes orders, returns, credits, discrepancies and manages order status follow-up requests, via phone, email and Partner Place/B2B. Role will also create service calls for break/fix repairs.

    Customer Service Representative Job Duties:

    • Strong Customer Service experience

    • Ability to respond to incoming customer inquiries while using multiple systems to accomplish daily tasks

    • Build relationships and work closely with customers and Kodak internal partners.

    • Exercises active listening skills, conflict resolution and negotiating skills with external customers and internal partners

    • Understand customer’s expectations, processes and needs. Escalates issues or process gaps and participates in activities to address gaps or misses.

    • Work with management and other internal Kodak partners to ensure processes are capable of meeting customer’s expectations in an efficient manner.

    • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

    • Analyzing information and evaluating results to choose the best solution and solve problems.

    • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

    • Prompt in responding to inquiries or to notify customers of any planned adjustments.

    Education/Experience:

    • Bachelor’s degree, Post-Secondary diploma or Equivalent.

    • 3 to 5 years of Customer Service Experience preferred.

    • Experience with SAP desirable, or an equivalent ERP system.

    • Experience with Salesforce desirable.

    • Knowledge of personal computer based software applications (MS Office, Lotus Notes and Sharepoint).

    Key Competencies:

    • Strong problem analysis and problem-solving

    • Interpersonal skills

    • Communication skills - verbal and written

    • Self-motivated and able to work under pressure

    • Able to foster and remotely build relationships with internal/external customers

    • Attention to detail and accuracy

    • Adaptability

    • Results Orientated

    EOE Policy Statement:

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

     

    Estimated Salary: $21.00 - $23.00

     

    Experience Level: 0-5 Years

     

    Requisition ID:1723

     

    Nearest Major Market:Rochester