• CRM Administrator/Project Coordinator - Hybrid

    MSys Inc. (Atlanta, GA)


    Job summary:

    Title:

    CRM Administrator/Project Coordinator - Hybrid

    Location:

    Atlanta, GA, USA

    Length and terms:

    Long term - w2 or 1099 or c2c

     

    Position created on 11/19/2025 03:51 pm

    Job description:

    Interview Type:Either Web Cam or In Person*** Very long term project; expect to go for 4+ years ***w2 or 1099 or c2c ***Hybrid***

    Short Description:

    We are seeking a customer relationship management (CRM) administrator/Project coordinator with Oracle Service Cloud experience and experience coordinating medium projects.

    Description:

    We are seeking a customer relationship management (CRM) Administrator/Project coordinator with Oracle Service Cloud experience and experience coordinating medium projects.

     

    In this dual role, you will manage and enhance our CRM system and coordinate various projects to ensure efficient planning and execution. You will play a key role in CRM development, integrations, and overall process improvement.

     

    Local Candidates Only

    JOB RESPONSIBILITIES:

    CRM Administration

     

    + ConfigureandmaintainCRMsettings,userprofiles,workspaces,workflows,messagetemplates,surveyscampaigns,databasesandpermissions.

    + Assistsintestingandverificationforinternalcustomcodeandvendorsoftwarereleases,patches,andadd-ons.

    + CollaborateswiththeContactCenterandBusinessAnalyststeamtoproactivelyidentifyandrecommendoperationalimprovements,enhancementsandsystemcustomizationsthatmeetbusinessneedsandensuresolutionsthatareusable,scalable,andeasytomaintain.

    + AssistthetechnicalleadsandworkwithtechnicalandfunctionalstaffwithinCRMteamaswellasdevelopers,databaseandsystemsadministratorstoensuresystemavailabilityalongwithperformingregulartestingofbusinesscontinuityplans.

    + Managedataintegrity,includingimports,migrations,integrationsanddatacleanup.

    + Responsibleforprovidingapplicationadministration,troubleshootingandsupportforinformationtechnologyprojects,applicationsandsystems.Thisincludescodemigration,changecontrol,applicationsecurity,performanceandavailability.

    + DevelopandmaintainIntelligentAdvisorinterviewswithintheOracleServiceCloudsuite.

     

    ProjectCoordination

     

    + Coordinateprojecttimelines,deliverables,andresourcesacrossmultipleteams.

    + Maintainprojectdocumentation,includingBusinessRequirementDocuments,testplans,testresults,projectplans,andmeetingnotes.

    + Scheduleprojectmeetingstoensuretimelyupdatesandissueresolution.

    MINIMUM ENTRY QUALIFICATIONS:

    + 2-3 years of related experience in CRM administration (e.g., Oracle Service Cloud, Salesforce, Microsoft Dynamics, or similar).

    + 1–2 years of experience in project coordination or project management

    PREFERRED QUALIFICATIONS:

    Prior public sector experience.

    Required Skills:

    + Proven experience with CRM administration and administering CRM systems such as Oracle Service Cloud, Salesforce, Microsoft Dynamics or similar. 3 Years

    + Project management or project coordination experience is a must. 2 Years

    + HTML, CSS and Javascript experience. Years

    + Strong proficiency with CRM administration, data management, reporting tools, campaigns, surveys, Intelligent Advisor.

    + Strong proficiency with HTML, CSS, and JavaScript.

    + Effective written and verbal communication skills.

    + Strong interpersonal, analytical, and organizational skills.

    + Familiarity with project management software (e.g., Jira, Trello, Confluence, Asana).

    + Advanced knowledge in in Microsoft Office using Microsoft Excel, Microsoft Word and PowerPoint.

    Contact the recruiter working on this position:

    The recruiter working on this position is Chinmayee Patro(Raghu Team)

    His/her contact number is +(1) (202) 6979490 His/her contact email is [email protected]

     

    Our recruiters will be more than happy to help you to get this contract.