• Group & Advance Sales Representative

    New York Botanical Garden (Bronx, NY)


    Basic Job Functions: The Group & Advance Sales Representative is a temporary part-time position that supports the Group & Advance Sales business through customer service and administrative tasks.

     

    Specific Duties & Responsibilities: • Provide exemplary customer service to all clients while ensuring revenue is maximized. • Answer Group Sales telephone lines and respond to email inquiries. • Sell adult group tickets to Tour Operators, Garden Clubs, and other related organizations. • Enter reservations into the ticketing system – send confirmation and invoice to client. • Collect and process payments – follow up on unpaid invoices. • Enforce all payment and cancellation policies – issue credits and refunds. • Assist with scheduling and confirming tour guides based on the needs of the client/group. • Meet and greet groups, review itinerary and Garden offerings. • Scheduling of group dining and provide catering form to the Garden’s caterer as required. • Oversee group sales events, coordinating with various departments for set-up and execution. • Help grow the business by assisting in outbound sales campaigns to past visitors and prospects. • Additional duties as assigned by management.

     

    Qualifications: • Must be available to work weekend • High School diploma required; some college preferred • Excellent interpersonal and communication skills required; proven ability to maintain effective working relationships with all levels of management • Strong working knowledge of Microsoft Word and Excel required, knowledge of ticketing systems/and or database systems a plus. • Strong analytical, time management and organizational skills, attention to detail, and ability to manage multiple projects in a fast-paced, deadline-driven environment. • Previous customer service experience desired • A valid driver’s license is preferred. • Ability to move 30 lbs.

     

    Rate: $20/hr

     

    If you require an accommodation for any part of the application process, please notify the Human Resources department at [email protected].

     

    EOE/BIPOC/F/Persons with disabilities/Veterans