• Order Entry Specialist

    Aston Carter (Ontario, CA)


    Job Title: Customer Service Representative

     

    We are seeking a highly motivated Customer Service Representative responsible for the fulfillment and management of customer order requirements. This role involves direct and indirect communication with customers through email, phone, or EDI (electronic data interface) to ensure orders are shipped timely and accurately. The representative must adhere to all policies to achieve high levels of efficiency and performance.

    Responsibilities

    + Process orders directly from customers via phone, EDI, and email, ensuring product availability and communicating delivery dates.

    + Monitor orders for correct pricing and work proactively with sales or customers to resolve any issues prior to invoicing.

    + Establish and maintain effective communication and working relationships with customers and sales representatives.

    + Coordinate order processing and resolve any product availability, shipping, or pricing problems to meet company service objectives.

    + Determine economical shipment and delivery locations in line with customer requirements.

    + Coordinate with shipping schedules and determine shipping dates to ensure timely receipt by customers.

    + Enter all orders continuously into the company order processing system and perform editing to ensure accuracy.

    + Coordinate service requirements with shipping departments or outside warehouses for accurate picking and scheduling of shipments.

    + Monitor the progress of orders to ensure timely and complete deliveries, reviewing open orders daily to maintain accurate status.

    + Inform customers of significant changes affecting product availability and delivery dates, ensuring minimum order requirements are met.

    + Receive sample requests from sales representatives for product demonstrations and communicate these to Sample Coordinators.

    Essential Skills

    + 3+ years of customer service representative experience.

    + 2+ years of high-volume order entry experience

    + Strong oral and written communication skills.

    + Strong organizational, analytical, and problem-solving skills.

    + Ability to maintain professional courtesy when communicating with internal and external customers and suppliers.

    + Proficiency in Microsoft Office and email.

     

    Job Type & Location

     

    This is a Contract position based out of Ontario, CA.

    Pay and Benefits

    The pay range for this position is $25.00 - $27.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Ontario,CA.

     

    Application Deadline

     

    This position is anticipated to close on Nov 26, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.