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Technical Field Representative Pgcb

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Technical Field Representative Pgcb

Salary

$63,301.00 Annually

Location

Centre County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2025-36898

Department

Gaming Control Board

Division

GB CC Happy Valley

Opening Date

11/19/2025

Closing Date

11/30/2025 11:59 PM Eastern

Job Code

C7090

Position Number

50701334

Union

AFSCME

Bargaining Unit

64

Pay Group

ST07

Bureau / Division Code

00657018

Bureau / Division

GB CC Happy Valley

Worksite Address

Happy Valley Casino

Worksite Address

2877 East College Avenue

City

State College, Pennsylvania

Zip Code

16801

Contact Name

Joseph Bott

Contact Phone

717.346.8300

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

The Pennsylvania Gaming Control Board (PGCB) is looking for an analytically minded professional to join our team as a Technical Field Representative. This position involves evaluating, verifying, validating, and testing approved gaming equipment. Your extensive knowledge of computer operations, basic mathematical concepts, and data gathering techniques will be essential in assisting gaming industry managers, employees of private and public agencies, as well as employees of the PGCB. Apply today to play a vital role in helping us become the premier gaming regulator in the United States by maintaining and enhancing public trust with honesty, integrity, and credibility!

DESCRIPTION OF WORK

In this role, you will be responsible for testing the connectivity and operation of approved gaming equipment such as slot machines, shufflers, sports kiosks, bill validators, redemption machines, jackpot payout units, and gaming software to ensure the integrity of gaming and revenue generation. Work involves assisting in investigations of regulatory violations, patron complaints, and criminal investigations by providing technical information involving equipment operation, configuration, and settings. You will have the opportunity to act as a liaison with gaming industry personnel, operator of central control computer system, PGCB Laboratories Operations, and the Department of Revenue regarding technical operations of gaming equipment and revenue reporting. Additional responsibilities include:

+ Conducting floor inspections to verify equipment

+ Checking surveillance

+ Maintaining electronic records and preparing reports

+ Troubleshooting equipment and software issues

+ Reviewing audits for completeness and remediation and/or mitigation of all appropriate vulnerabilities

Make your career aspirations a reality with the Pennsylvania Gaming Control Board!

Work Schedule and Additional Information:

+ Full-time employment, 8 hours per day

+ Work hours are Monday - Friday

+ Telework: You will not have the option to telework in this position.

+ Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $63,301.00 (before taxes).

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ Associate’s Degree in an information technology or gaming related field;or

+ Two years of experience performing gaming technical assignments related to slot machines, gaming information technology programs and software or surveillance;or

+ An equivalent combination of experience and training.

Additional Requirements:

+ You must be able to perform essential job functions.

Legal Requirements:

+ Employment is contingent upon the completion of a Personal History Questionnaire with a thorough background investigation, including drug screening and the subsequent review and approval by the Board.

How to Apply:

+ Your application must include aresume.

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Do you have an associate degree from an accredited college or university in Information Technologies, Information Systems Technologies, Computer Science, or Networking?

+ Yes

+ No

02

Do you have two or more years of experience in the field of information systems and computer sciences or equivalent work experience?

+ Yes

+ No

03

Do you have experience with slot machine technology?

+ Yes

+ No

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov