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Title: Content Designer

Function of the Group: Combo of Mitigating Risk and Generating Revenue

Initiatives/Projects: Personalization, additional content design support across money movement space

Industry background: UX content design and writing exp

Team Dynamic: Other content designers, highly collaborative environment with teams of designers and product owners · Some interaction with developers and senior leadership or management ·These contractors will also be the face of content review with Legal Interview

Roles and Responsibilities:

Lead content creation and be a subject matter expert, working closely with designers to apply your writing skills to an established product

• Identify problems and craft creative content solutions that educate and empower users

• Collaborate with other writers to maintain and deliver content guidelines that provide consistent language and labeling across a range of touchpoints

• Conduct user research; creating test plans, interview guides, test scripts and analysis documents

• Help shape the role of content in the design process, and partner with product managers for legal, risk and compliance reviews

• A great candidate would be someone who has some previous experience in content design, product writing, or writing for educational/instructional material.

A bonus would be if they had investment or financial knowledge or previous experience. They understand the power of language, and are comfortable explaining their work to non-experts.

• Excellent communication, confidence in explaining work and decision making skills

• Able to work independently but also collaboratively \

• Ability to dive in to understand what users are trying to do in the digital solutions

• Good prioritization skills

• UX writing experience is highly desired, a good understanding of industry regulations/governance.

TECHNICAL SKILLS

Must Have

Copywriting and Editing

Digital Content Delivery

Digital Copywriting

Microsoft Office

Previous familiarity with a regulated industry (legal, compliance, risk) Could be healthcare, finance, etc

UX Content Design

UX writing

Nice To Have

Agile

Content Strategy

Design Thinking

Digital Communications

Healthcare exp (for information sensitivity)

Insurance

Previous Banking/investment/financial institution exp

User Experience

Soft Skills: A natural collaborator and an excellent communicator Advocate for users and inspire a culture of design thinking Can handle multiple projects and deadlines Believe iteration is the best path to improvement and can adapt quickly to change Take initiative and act on opportunities for improvement Have working knowledge of design fundamentals in a digital space Love language and feel passionate about things like voice, style and grammar

Education/Certifications: Bach preferred but Exp most important

Screening Questions:

1. Please have candidate share design or work portfolio in advance/with their profile or attach links

2. What makes you passionate about user experience? Please use detail

Ref: #404-IT Pittsburgh

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.