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Senior Technical Specialist 3 (DSO)

Job ID: 13812

Business Unit: MTA Construction & Development

Regular/Temporary: Regular

Department: Delivery Services Office

Date Posted: Nov 19, 2025

Description

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

JOB TITLE:

Senior Technical Specialist 3

AGENCY:

Construction & Development

DEPT/DIV:

Delivery/ DSO

REPORTS TO:

Principal Technical Specialist

WORK LOCATION:

2 Broadway

HOURS OF WORK:

8 : 3 0 AM to 5: 0 0 P M or as required (7.5HR/ DAY )

HAY POINTS:

954

SALARY RANGE:

$129,018 to $175,651

DEADLINE:

Open Until Filled

S ummary

The Senior Technical Specialist-3, Document Control is responsible for helping manage and administer the C&D project record management system (currently Unifier). This position supports various users in the DSO, Business Units , Development and the collective user base, including Contractors and Consultants, in operating and maintaining the system and providing timely expert advice on resolving issues as they arise. The incumbent will assist with managing, developing, enhancing, customizing, and administering this system.

Responsibilities

Assist with aspects of Unifier administration and development, including the following:

Set up projects (Design-Bid-Build/Design-Build) and maintain the integrity of the projects during their full life cycle through completion.

Archive projects after they have been completed. Maintain archive of projects completed in Unifier, and those completed in predecessor systems. Coordinate with MTA DT (Digital Twin) application.

Deliver system training

Support and collaborate with the various BUs to ensure that their needs/issues are being addressed.

Support data extracts and reporting required by management across C&D.

Implement electronic project management technical requirements, processes and standards.

Apply and maintain system security, user account creation/management to ensure that only authorized employees and consultants/contractors can access the system, granting authorized user rights based on the requirements of the positions and the business needs.

Assist with various user issues submitted as tickets to the system helpdesk.

E ducation and Experience

Bachelor of Science degree in an appropriate technical discipline or an equivalent subject.

Masters preferred.

Various disciplines may include, but are not limited to, Computer Science, Information Systems/Technology, Computer, Communications, Electrical, Electronics, Signals, or Systems Engineering/Technology.

Must have a minimum of twelve (12) years of related experience .

Must have a minimum of six (6) years in a managerial or supervisory role and/or project manager role in a large, multi-faceted organization and/or with highly complex systems.

Competencies:

Five years of relevant experience maintaining, administering, customizing, and supporting an electronic project records management system (Unifier or equivalent cloud based system).

Experience in the Construction Industry preferred.

Ability to provide both hands-on and remote technical support to all users.

High level of professional integrity and work ethic with a dedication in providing high quality service.

Excellence in presentation, facilitation and written communication skills.

Basic working knowledge of Active Directory, Microsoft Dynamics and ServiceNow is a plus.

Familiarity and experience with Bentley ProjectWise is a plus.

Experience in large-scale technical issues for significant construction projects or projects with highly complex systems preferred.

Demonstrated knowledge of applicable industry codes and standards.

Excellent communication and interpersonal skills.

Demonstrated ability to build relationships and work collaboratively with stakeholders at all internal levels within the organization to drive project/program outcomes.

Demonstrated ability to work in a high - profile, high - pressure environment effectively.

Must have focus and ability to deliver results, organizational effectiveness, and continuous improvement.

Must be a proven leader as a change agent and creative/innovative thinker with the ability to align business goals with solutions to drive process improvements.

Must possess excellent team building , listening, problem - solving, and prioritization skills.

An attitude and commitment to actively participating in our employee culture is a must.

Able to multi-task and be flexible/adapt to rapidly changing project requirements/timelines.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Selection Criteria

Based on evaluation of education, skills, experience, and interview.

How to Apply

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply .