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Revenue Service Specialist 2

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Revenue Service Specialist 2

Salary

$50,960.00 - $76,190.40 Annually

Location

Des Moines - 50319 - Polk County, IA

Job Type

Full-time

Job Number

26-01316

Agency

625 Iowa Department of Revenue

Division

Alcohol & Tax Operations Division

Opening Date

11/19/2025

Closing Date

11/30/2025 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

[email protected]

+ Description

+ Benefits

+ Questions

Job Description

The Iowa Department of Revenue’s Alcohol & Tax Operations Division is currently seeking aRevenue Service Specialist 2for our Registration Team. The Operations Division functions as the central hub for both alcohol and tax-related processes and procedures. This division is responsible for administering the transportation and distribution of wholesale alcoholic liquor to more than 2,000 privately-owned retailers across Iowa, ensuring they are delivered on time and in good condition. Additionally, this division manages tax documents, payments and mail, as well as offering invaluable assistance to taxpayers for filing requirements and procedures.

This position will be fully on site, working out of the Hoover building in Des Moines with the potential for hybrid work after one year. In this position you will be responsible for:

+ Process state, business, and individual tax forms for:

+ Third Party access

+ Account changes

+ Account cancellations

+ New account setups

+ Assist and advise taxpayers via telephone with their tax account and registration information and questions

+ Process incoming and outgoing mail correspondence regarding taxpayer accounts

+ Handling confidential information

+ Data base management of taxpayer accounts, and maintaining confidential documents for those accounts

+ Participate in team efforts to review, test and evaluate procedures

+ Support other Revenue Operations units as needed to ensure quality customer service

+ Conduct process review for training opportunities and production corrections

Preference will be given to candidates with experience in the following:

+ Technical experience with computers, network folders, and google workspace

+ Displays a high level of initiative, effort, attention to detail and commitment by completing assignments efficiently with minimal supervision.

+ Adaptable to changing priorities throughout the day

+ Principles and processes for providing customer service and the ability to identify issues and explain various courses of action

+ Responding to inquiries and communication via phone, and mail correspondence

Job Specific Competencies:

+ Customer Service - principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction.

+ Communication and comprehension skills

+ Knowledge of business, accounting, and office practices and procedures

Employer Highlights:

The Iowa Department of Revenue is a well-respected employer. We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and casual attire. We offer a flexible working environment and opportunities to work from home with the ability to work from anywhere in the State of Iowa as long as it is your primary residence. We have a great total compensation package for all of our full-time employees, including:

+ Iowa Public Employees' Retirement System (IPERS)

+ Retirement Investors Club (RIC)

+ Flexible Working Environment- Work from Home Opportunities

+ Health, Dental and Vision Insurance

+ Vacation Leave

+ Sick Leave

+ Paid Holidays (9 days/year)

+ Flexible Spending Accounts

+ Life Insurance

+ Long-Term Disability Insurance

The mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good. If you’re looking for a career with an organization that values its employees and customers, you’ve come to the right place.

Applicants must live within the State of Iowa to qualify for this position.

A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate.

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.

Effective July 1st, 2025, all Department of Revenue staff and their household will not be able to play any Iowa Lottery games.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1) Graduation from an accredited four-year college or university with a degree in any field.

2) A total of four years of education and/or full-time experience where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions.

3) Current, continuous experience in the state executive branch that includes two years of full-time work in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions.

4) Current, continuous experience in the state executive branch that includes one year of full-time work as a Revenue Service Specialist 1 or Revenue Examiner 1.

For additional information, please click on this https://das.iowa.gov/media/3409/download?inline=

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

+ Yes - I understand and agree.

+ No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from an accredited four-year college or university with a degree in any field?

+ Yes

+ No

04

Do you have a total of four years of education and/or full-time experience where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions?

+ Yes - I have the four years of required education/experience

+ I do not have the four years of required education/experience

05

Are you a current State of Iowa employee? If yes - Do you have current, continuous experience in the state executive branch that includes two years of full-time work in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions?

+ I am a current State of Iowa employee and have the required identified experience

+ I am not a current State of Iowa employee

+ I am a current State of employee BUT DO NOT have the required identified experience

06

Are you a current State of Iowa employee? IF YES - Do you have current, continuous experience in the state executive branch that includes one year of full-time work as as a Revenue Service Specialist 1 or Revenue Examiner 1?

+ Yes - I am a current State of Iowa employee and have current, continuous experience in the state executive branch that includes one year of full-time work as a Taxpayer Service Specialist 1 or Revenue Examiner 1

+ No - I am not a current State of Iowa employee

+ I am a current State of Iowa employee BUT DO NOT have current, continuous experience in the state executive branch that includes one year of full-time work as a Revenue Service Specialist 1 or Revenue Examiner 1

Required Question

Employer

State of Iowa

Agency

625 Iowa Department of Revenue

Address

Hoover State Office Building, 4th Floor

1305 E Walnut St

Des Moines, Iowa, 50319

Website

https://revenue.iowa.gov

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