• Service Clerk, Power

    Patten CAT (Addison, IL)


    Working Hours/Days

     

    6:30 am - 3:00 pm Monday - Friday, overtime as needed

     

    Overview

     

    T he ability to manage change and perform multiple tasks simultaneously with a complete understanding of Corporate Safety & Compliance Policies. Excellent communication skills and proficient in Windows based applications and DBSI.

    Basic Duties

    + Provides customer service, clerical and administrative support to the Power Systems office.

    + Responsible for maintaining service work order records (this includes opening/closing workorders), researching customer information and equipment information when necessary via online CRM tool.

    + Assist with Preventative Maintenance (PM) visit scheduling, opening/closing of PM workorders and ordering of parts.

    + Answer customer calls and assist as needed.

    + Issue purchase orders, code invoices to appropriate accounts and post proper cost/sell information to DBS workorder system.

    + Assist in keeping the DBS equipment population file up to date with current equipment and customer information.

    + Other duties as assigned.

    Qualifications

    + High school diploma or equivalent required. College degree/certificate in business or similar education preferred.

    + 5 years of previous experience in a secretarial, accounting/bookkeeping/payroll or other clerical experience required.

    + Excellent communication skills (verbal and written) and superior customer service skills are needed.

    + Must be able to handle general business math.

    + Computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook required. 10-Key experience and able to type 40-50WPM required.

    + Ability to handle and problem solve service issues that might occur in a professional manner.

    + Must be team oriented and willing to adapt to change. Willingness to work overtime as needed.

    Altorfer Industries offers an industry leading compensation and benefit package:

    + Health, Dental, Vision, Disability, and Life Insurance

    + 401(k)

    + Paid Holidays

    + Paid Parental Leave and Funeral Leave

    + Paid Time Off: Prorated 80 hours of PTO

    + Education Assistance

    + Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

     

    Payrate: $18.00-$25.00 per hour

     

    Posted Min

     

    USD $18.00/Hr.

     

    Posted Max

     

    USD $25.00/Hr.

     

    Physical Requirements/Working Conditions

     

    This position works in an office environment. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Some walking and lifting up to 20 lbs. may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran .

     

    Why Work for Altorfer?

     

    At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 emp loyees with long tenure for you to learn from . We have a collaborative, family valued culture, with a great reputation in the industry . A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.

     

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    Req No.2025-5475

     

    CategoryAdministrative/Clerical

     

    LocationUS-IL-Addison

     

    TypeRegular Full-Time

     

    Union or Non-UnionNon-Union

     

    DivisionPower Systems

     

    CompanyAltorfer Industries Inc.