"Alerted.org

Control Room Dispatcher

Statesville, NC

Job Description

Control Room Dispatcher

Are you calm under pressure? Thrive in a fast-paced environment? Want to be the heartbeat of electric operations? Then **EnergyUnited** has the perfect opportunity for you.

We're looking for a **Control Room Dispatcher** to join our Operations team and play a critical role in keeping the lights on across our communities. You’ll be the key connection between our field crews, cutting-edge technology, and the reliable service our members count on.

What You’ll Be Doing:

+ **Monitor & Respond:** Keep a watchful eye on our SCADA, OMS, and ADMS systems, identifying issues before they become problems.

+ **Coordinate Field Crews:** Dispatch the right people to the right place fast. Whether it’s a power outage, hazardous situation, or urgent maintenance, you’ll be ready.

+ **Communicate with Precision:** Serve as the go-to communicator between the control room and field teams. Clear, friendly, and accurate communication is your superpower.

+ **Support System Reliability:** Track outages, update models, and make sure every detail, down to truck numbers and blink counts, is spot on.

+ **Stay Calm in the Storm:** Literally. During major weather events or emergencies, you’ll be part of the critical response team, helping restore service when it matters most.

Skills & Requirements

What You Bring:

+ High school diploma or equivalent (associate degree a plus).

+ 1+ year of dispatching or utility operations experience preferred.

+ Knowledge of SCADA, OMS, GIS, or electrical distribution systems is a big bonus.

+ Calm, focused decision-maker—even in high-pressure situations.

+ Strong communication, multitasking, and computer skills.

+ A valid NC driver's license and a good driving record.

Additional Details:

+ We are currently seeking a Control Room Dispatcher to fill a **night shift** role, which includes a rotating schedule of 2:00 PM–10:00 PM, 6:00 PM–6:00 AM, and 10:00 PM–6:00 AM, depending on operational needs.

+ Initial training will be conducted during day shift hours to provide thorough onboarding and ensure a smooth transition into the role. Day shift training will last approximately 2 to 3 months.

+ As this is a 24/7 operation, flexibility to work nights, weekends, and holidays is essential.

+ Must reside within 25 miles of the office in Statesville, NC.

+ This is a Job Site Reporting position.

Why Join EnergyUnited?

+ Be part of a mission-driven team that powers homes, schools, and businesses.

+ Work with the latest utility technology in a dynamic control room environment.

+ Make a difference during storms, outages, and critical events—your work matters here.

+ Enjoy great benefits, professional development opportunities, and a strong team culture.

As a federal contractor subject to the nondiscrimination and affirmative action obligations of Executive Order 11246, as amended, and its implementing regulations, Section 503 of the Rehabilitation Act of 1973, as amended, and its implementing regulations at 41 CFR § 60-741, and the Vietnam Era Veterans Readjustment Assistance Act, as amended, and its implementing regulations at 41 CFR § 60-300, EnergyUnited EMC (hereinafter referred to as "the Cooperative"), with the full support of the Chief Executive Officer (CEO), reaffirms that it will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, any other characteristic protected by federal, state or local laws, or status as a protected veteran.